About the Role

Our client, a well-regarded hotel in Kimberley, is seeking a motivated and detail-oriented Front Office Supervisor to support the Front Office Manager. This role is instrumental in ensuring a positive and efficient guest experience from the moment they arrive. You will supervise the front desk team, handle guest inquiries and requests, manage check-ins and check-outs, and ensure all operational procedures are followed correctly. This is a fantastic opportunity for someone with a passion for hospitality and leadership, looking to grow their career within a supportive team workplace in the Northern Cape.

Key Responsibilities
Supervise daily front desk operations, ensuring productive guest check-in and check-out processes.
Train and mentor front desk agents, providing guidance on service standards and operational procedures.
Handle guest inquiries, requests, and complaints promptly and professionally.
Ensure accurate posting of charges, cash handling, and balancing of the front desk till.




Assist with room inventory management and communicate effectively with housekeeping and maintenance departments.
Uphold hotel standards for guest service, appearance, and conduct.

Requirements
Minimum of 2 years of experience in a front desk or guest services role, with at least 1 year in a supervisory capacity.
Proficiency in hotel property management systems (PMS).
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric approach.
Ability to work flexible shifts, including weekends and public holidays.
A professional appearance and positive attitude are essential.

Benefits
Competitive salary with potential for overtime pay.
Medical aid contributions and retirement fund options.
Staff meals and uniform provided.
Employee discounts on hotel services.
A supportive work workplace in Kimberley.
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📌 Front Office Supervisor Kimberley
🏢 Placements24
📍 Kimberley