Step into the role of Customer Relations and IT Agent at Omni, where your communication expertise will greatly enhance guest experiences. This position is a blend of technology handling and guest support.
At Omni, you will take incoming calls, assist guests and staff, and manage urgent requests effectively. Your responsibilities also include making wake-up calls and using various communication devices, ensuring all guest needs are met promptly. The role requires flexibility to adapt to weekends and holiday schedules while maintaining excellent customer service standards.
Key Responsibilities:
• Efficiently manage incoming telephone calls
• Direct messages and calls to appropriate resources
• Provide support to guests and hotel staff




• Log pressing matters requiring quick resolution
• Ensure timely wake-up calls are recorded
Requirements:
• Strong computer literacy and multitasking skills
• Capability to work independently and collaboratively
• Willingness to work flexible schedule, including weekends
• Excellent customer service and communication skills
• Ability to remain seated for prolonged periods
Bring your communication and technology skills to elevate the Omni guest experience.
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📌 Customer Relations and IT Agent (Toronto)
🏢 Omni Hotels
📍 Toronto