Job Description: Casual Program Support Specialist – Level 3, LINC Home Study Ontario

Summary: Program Support Specialist Level 3 is responsible for client service, data management, administrative tasks and client training in the LINC Home Study program.

Duties & Responsibilities

Client Service and Support
Provide escalated client service and troubleshoot issues
Provide platform and standard operating procedure support to clients
Perform intermediate webinar moderation

Data Management and Reporting
Perform data entry tasks on platforms
Track and maintain data and generate reports
Perform data analytics to support monitoring of program metrics

Administrative Tasks
Maintain back-ups of invoices and expense claims
Support administration of casual instructor payroll and expense claims
Maintain program inventories (capital assets, supplies, etc.)
Perform other administrative duties as required

Program Support
Provide program activity support as needed
Support program outreach
Lead small initiatives

Training and Resource Development
Create and deliver training and support resources in various formats for clients

Backup and Flexibility




Perform back-up as needed for Program Support Specialists at Level 3 or Level 2

Qualifications
Post secondary degree in relevant discipline
2 years of customer service/administrative support experience
1 year of online training experience
Proficient in MS Office suite
Customer service skills
Communication skills
Interpersonal skills
Collaboration skills
Detail-orientation
Time management skills
Ability to learn recent technology
Cultural sensitivity
Intermediate data analysis skills
Intermediate presentation skills
Basic instructional design skills
Problem solving skills
LINC experience an asset
LINC Home Study experience preferred
Avenue.ca experience an asset
HARTs experience an asset
iCARE experience an asset
Criminal record check may be required
LINC Home Study experience preferred
Occasional evenings and weekends

Hourly rate: $30.8

This is a current vacancy. Please note that we use AI tools in our application screening process. All hiring decisions involve human review.
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📌 Program Support Specialist Level 3 Mississauga
🏢 Achev
📍 Mississauga