About the RoleWarehouse Associates, alongside our team of Field Technicians, work with carts across our partner locations to set up, diagnose and resolve hardware and software related issues. You will be one of our subject matter experts for our cart components and construction. You will work with tickets submitted via our Support Portal when troubleshooting and resolution is needed. You will also provide valuable feedback on the state of hardware and software to our teams.We will provide you with all the safety equipment, tools, and work-instructions needed to solve issues. You will collaborate with and be supported by teammates to contribute your feedback, ideas, and processes to build the future of grocery.About the TeamThe Warehouse Team takes pride in managing the hardware life cycle from the time the carts arrive in our possession to the time they are delivered in store and beyond. Not only do we prep the carts for distribution, but we also take pride in providing support and maintenance to the carts, which will provide our retailers with little to no downtime.About the Job Description:Unpack and conduct Inbound Quality Checks of incoming shopping carts and other hardware from our Manufacturer in China.Set up carts to be shipped out to retailers by configuring the software and setting up the hardware to the needs of the retailer.Conduct Outbound Quality Checks on outgoing hardwarePack carts and other hardware to be shipped out to retailersProvide feedback from warehouse and field deployed hardware back to the engineering team through our internal ticketing portalUnderstand technical needs and issues,



and suggest and implement solutionsAct as reference point for all cart related queries at the hardware level; Understand all aspects of cart components and their constructionEnsure outbound carts meet Weight & Measures CriteriaSupport ongoing training of warehouse & field technicians needed to support store needs.Investigate and resolve intermittent problems -provide troubleshooting and assist software support team.Utilize electrical knowledge troubleshooting different components of our carts and related accessories (such as chargers). Would require to open up the different hardware modules and fix or replace the electrical components insideSupport ongoing training of warehouse & field technicians needed to support store needsAbout YouMinimum QualificationsRequire knowledge of: Wi-Fi setups & configurations and wiring of routersExperience in conforming to Weights and Measures criteria to ensure the carts meet all targets for local certificationExperience working with communication tools such as slack, google sheets & emailAble to use generic battery-operated power toolsMust be capable of working with powered stackers and pallet jackAbility to learn quickly and follow established procedures & directivesAbility to work in a warehouse environment and lift up to 40 kilogramsMust be meticulous and diligent with tracking materials with serial numbersEnjoy learning about and working directly with software and hardware of new technologyHighly organized with robust verbal and written communication skills to support customer and team interactions, as well as documentationCustomer-focused orientation that aims to over-deliver on expectationsPreferred QualificationsPrevious experience with Point of Sales Hardware & Software Support, and other hardware with embedded scaleExperience at handling wires, electronic circuits, computers and other devices and high-tech devices such as copiers, printers, POS systems

📌 Warehouse Technician Ii (Burlington)
🏢 Ipro Networks Pte.
📍 Burlington