Join Milestone Technologies as a Help Desk Technician Level 2 where your passion for technology meets customer service excellence. This role emphasizes troubleshooting and effective communication.As a Level 2 Help Desk Technician, you will leverage your 2+ years of experience to assist users with technical problems primarily in PC environments while also handling Mac systems. Join a vibrant team that is dedicated to optimizing IT helpdesk experiences, giving customers the support they need through multiple communication mediums.Key Responsibilities:Analyze and solve complex user requests quicklyProvide remote installations and resolve connectivity issuesAssist with Microsoft Outlook and provide team coachingTake the lead in refining ticket processes and team metricsParticipate actively in team discussions to enhance workflowsRequirements:High School Diploma or GEDMinimum 2 years in helpdesk or related experienceStrong communication and problem-solving abilitiesHands-on experience with Microsoft Outlook and Windows OSFamiliarity with mobile and collaboration tools like ZoomDeliver outstanding IT helpdesk experiences at Milestone Technologies with your technical and interpersonal skills.

📌 Help Desk Technician Level 2 (Montreal)
🏢 Milestone Technologies
📍 Montreal