IT Support Specialist

We are looking for an IT Support Specialist to provide reliable, responsive technical support to employees and help keep day-to-day IT operations running smoothly. This is an opportunity to join a professional team, solve a variety of technical challenges, and continue developing your IT skills.

Responsibilities

- Provide first-and second-level technical support to employees
- Troubleshoot hardware, software, network, and connectivity issues
- Install, configure, maintain, and troubleshoot computers and peripherals
- Set up user accounts, devices, software, and access permissions
- Support Microsoft 365, Windows, and common business applications
- Diagnose and resolve technical issues by phone, email, chat, and in person
- Manage and track support requests and IT incidents
- Escalate complex technical issues when required
- Maintain accurate documentation of IT systems, issues, and solutions
- Assist with software updates, device deployments, and IT maintenance
- Follow company IT security and data protection procedures
- Provide clear and friendly technical guidance to users

Qualifications

- Previous experience in IT support, technical support, help desk, or a related role
- Strong troubleshooting and problem-solving skills
- Working knowledge of Windows and Microsoft 365
- Familiarity with computer hardware, networking, and common IT systems




- Strong communication and customer service skills
- Ability to prioritize multiple support requests and work independently
- Strong attention to detail and organizational skills
- Ability to learn new technologies and systems quickly

Relevant certifications such as CompTIA A+, Network+, Microsoft certifications, or equivalent experience are considered an asset.

What We Offer

- Extended health care
- Dental care
- RRSP match
- Paid time off
- Flexible schedule

About the Company

We are committed to providing a professional, collaborative, and supportive work environment where employees can contribute their skills, solve meaningful problems, and continue developing professionally.

Why Work With Us

- Opportunity to develop your technical skills
- Supportive and collaborative work environment
- Variety of technical challenges and projects
- Opportunities for professional growth
- Competitive compensation and employee advantages

How to Apply

If you are an IT professional who enjoys solving technical problems and helping people, we encourage you to apply for the IT Support Specialist position. Submit your application and resume to be considered for this opportunity.

Pay: $50,000.00-$80,000.00 per year

Benefits

- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- RRSP match

Work Location: In person

📌 IT Support Specialist (Toronto)
🏢 Georgesok Digital Solutions
📍 Toronto