As a Key Lead at Knix, you create a warm, inclusive, and confidence‑building experience for every customer and know how to cater to our customers’ unique needs. You bring the Knix experience to life by listening deeply, offering thoughtful product guidance, and leading with care on the floor and in fitting rooms, setting the standard for how the team shows up for our customers.You’re comfortable leading in real time — supporting your teammates, confidently navigating a fast‑paced environment at peak hours, and fueled by sales targets and metrics to drive action. With a strong sense of ownership and a genuine love for the brand, you build customer loyalty, elevate the in‑store experience, and drive consistent performance.Knix is an award‑winning intimate apparel and activewear brand that is re‑inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest‑growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best‑in‑class customer experience, innovative products and brands Knix and Kt by Knix.Benefits & PerksCompetitive Pay – Base Salary plus Monthly Bonus, with performance based pay increasesProduct Discount – Up to 50% on your favourite Knix productsHealth – Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessionsFamily – A Parental Leave Top‑Up Program up to 80% of your salaryWork Environment – A one‑of‑a‑kind culture that is committed to fostering an inclusive and diverse workplaceCareer Advancement – Monthly, quarterly,



and semi‑annual awards and recognition and the opportunity to advance in your career – We are growing fast!About YouInspired by our mission and driven to translate your love for our brand into measurable growthProactive leader who coaches, challenges, and inspires peers to exceed targets and deliver first‑class customer experiencesThrives in a fast‑paced environment, adapts quickly to change, and makes confident decisions on the spotUnderstand sales targets and KPIs (traffic, CVR, AOV, UPT) and translate insights into clear actions on the floorComfortable handling difficult customer‑facing conversations and addressing team performance issues with honesty and carePassionate about career growth, treats feedback as a tool to success, and proactively seeks opportunities to elevate performanceThe OpportunityCreate a comfortable, inclusive, and uplifting end‑to‑end experience for all Knix customers, leading by example in how we show up on the floor and in fitting roomsCoach and develop Sales Associates in the moment, reinforcing strong behaviours while maintaining a positive, motivating, and fun working environmentDominate assigned selling periods—responsible for the “pulse” of the floor, using real‑time data and KPIs to coach associates on the fly and ensure we never leave a sale on the tableActively listen to customers’ unique needs and guide them to the right Knix products, including bra fittings,



to ensure they leave confident and with the perfect fitStay knowledgeable on our growing product assortment and ensure your team effectively communicates product expertise with customersConfidently navigate challenging interactions with team members and customers, de‑escalating situations calmly and constructivelySupport staff training, visual merchandising, and general operational needs as requiredQualifications2+ years’ experience in an apparel or lifestyle retail brand workplace is preferredProven experience in a lead or senior roleAbility to lead, coach and motivate a team to drive business results while delivering an exceptional customer experienceDemonstrated ability to use KPIs and sales insights to support real‑time decision‑making and drive stronger results during peak hoursResourceful and proactive, with a proven ability to calmly resolve conflicts and de‑escalate challenging situations with both team members and customersEligibility RequirementsMust have the necessary work authorization to be legally employed in Canada and be 18 years of age or olderAbility to lift and handle packages weighing up to 25 lbsAbility to move efficiently through the store for long periods of time and as needed for an entire shiftPart‑time employees must be flexible to work 15 to 20 hours per week, up to 29 hours during peak, and be available to work evenings, weekends, and holidays. Full‑time employees must be flexible and available to ensure business needs are met including evenings, weekends, and holidaysEmployment TypePart‑time permanent and full‑time permanent positions availableHourly Salary$22.70 CAD per hourKnix is an equal‑opportunity employer. We celebrate everyone and their intersecting identities. We believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!#J-18808-Ljbffr

📌 Key Lead (Upper Canada Mall) - New Store Opening - C$22.7 An Hour - Part Time (Bradford West Gwillimbury)
🏢 Knix
📍 Bradford West Gwillimbury