Job title: Laundry Attendant

Responsible to: Executive Housekeeper

SCOPE AND GENERAL PURPOSE

To assure the proper washing and drying of laundry to maintain high standards of quality and guest satisfaction.

MAIN DUTIES:

- Operate washing and drying equipment, load and unload laundry from machines. Measure and administer cleaning agents to laundry according to product specifications.

- Clean, fold, and store laundry to be distributed to room attendants.

- Monitor feeder information on washers, make sure all drums are full, and report any irregularities to immediate supervisor.

- Set the proper drying and cooling times for different types of linen.

- Clean machines and keep surrounding areas tidy.

- Assist in inventory count and control on a monthly basis.

- Sort linen/terry too be discarded due to stains and/or tears. Be aware of correct procedures to follow when handling soiled linen/terry in accordance with health and safety procedures.

- Achieve a controlled and organized environment for the efficient collection/delivery of linen/terry and cleaning materials.

- Count and stack clean linen/terry ensuring accurate maintenance of inventory as required.

- Maintain a level of productivity to ensure that housekeeping employees are not short of key inventory such as linens.

- Assist in other areas of the Housekeeping Department as requested.

- Comply with attendance rules and be available to work on a regular basis.

- Perform any other job-related duties as assigned.

GENERAL STAFF RESPONSIBILITIES

- Greet or acknowledge all guests employing the Ten and Five Rule.

- To provide exceptional customer service to all internal and external clients.

- Take ownership for the solution of issues, hazards, or deficiencies that you encounter during your duties. This could include but not limited to utilizing service recovery techniques to address a guest issue, tidying up a spill in the corridor, reporting damage in a room, etc.

- Be decisive and take action that you feel aligns with our Organizational Mindsets.





- Be a team player and provide help where and when it is needed. We do not prescribe to the “that is not my job” attitude.

- To attend meetings as requested and to recognize the importance of contributing new ideas, competing viewpoints, and initiative to the overall success of the operation.

- To carry out any reasonable request.

- To work, communicate and conduct yourself in a skilled and ethical manner.

- To be a “salesperson” by active promotion of property facilities and company or property specific promotions.

- Actively contribute towards the achievement of the Hotel’s goals and objectives

- Take pride for your area of responsibility and be results focused.

- To assist with team member orientation and training within the department.

- To be committed to guest satisfaction and respond to any guest request, issues and concerns employing guest service recovery training as required.

- To maintain standards of punctuality, uniform and dress code.

- To be aware of and comply with hotel policies and procedures.

- To adhere to all matters relating to hygiene, health, safety, and emergency procedures.

- To comply with WHMIS regulations and all Health and Safety policies and procedures.

- To keep your work area clean and tidy.

- To ensure the use of personal protective equipment as appropriate.

- To contribute to the security of the building, company assets and guest/co-worker safety with full adherence to security procedures with proper handling of keys/cash as appropriate

REQUIRED SKILLS AND ABILITIES

- Always maintain a professional appearance and manner.

- Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time.

- Lifting may include equipment or furniture weighing up to 100 lbs.

- Customer service skills

- Ability to establish and maintain effective working relationships with associates, customers and patrons

- Ability to comprehend and follow instructions from supervisor.

Pay: $16.50 per hour

Ability to commute/relocate

- Grande Prairie, AB T8V 5M6: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Laundry Attendant - Travelodge Grande Prairie
🏢 Holloway Lodging
📍 Grande Prairie