Join Stemble as a Support Operations Specialist, providing vital support to students and instructors in a remote setting. You'll manage inquiries, resolve issues, and maintain communication flow.Working full-time from anywhere in Canada, you will be tasked with handling the HubSpot support queue and addressing first-line issues. Your role here is pivotal in recognizing problems and escalating them appropriately to safeguard the quality of education offered by Stemble. Strong attention to detail and a structured approach are fundamental in supporting our teaching teams effectively.Key Responsibilities:Manage weekday support requests efficientlyProvide explicit assistance to usersResolve common issues following established guidelinesEnsure smooth communication for ticket handoffsIdentify and escalate broader issues when necessaryRequirements:Experience in customer service or similar areasClear communication is crucialDetail-oriented troubleshooting mindsetProficient in utilizing tools like HubSpotInterest in STEM education or similar fieldsContribute to the educational experience across North America by supporting Stemble's teams effectively.

📌 Educational Support Operations Specialist Role (Charlottetown)
🏢 Stemble Learning
📍 Charlottetown