Job Summary

We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. This is an in-person position located at the company’s home-based office. The successful candidate will be required to report to the company owner’s home office each day, as this is where the business operations are conducted. The workday begins at 4:00 AM, so candidates must be comfortable with an early morning start.

In this role, you will serve as the primary point of contact for clients and internal teams, managing inquiries related to transportation, shipping, and supply chain operations. The ideal candidate will possess excellent communication skills, strong data entry abilities, and a solid understanding of logistics systems such as AS400 and SyteLine. This position offers an opportunity to contribute to efficient freight management and customer satisfaction in a dynamic transportation environment.

Responsibilities

- Handle customer inquiries via multi-line phone systems with professionalism and courtesy, utilizing effective phone etiquette and communication skills.
- Manage transportation and shipping schedules using transportation management systems (TMS) and freight tracking tools.




- Process shipping & receiving documentation accurately through data entry and analysis skills.
- Coordinate with internal departments and third-party logistics providers (3PL) to ensure timely delivery of goods.
- Utilize AS400 and SyteLine systems for order processing, inventory updates, and reporting purposes.
- Assist with supply chain activities, including freight management, shipping schedules, and inventory control.
- Maintain detailed records of customer interactions, shipments, and related documentation for audit purposes.
- Support analysis of shipping data to identify trends or issues affecting delivery performance.

Requirements

- Strong data entry skills with high accuracy and typing proficiency.
- Excellent communication skills, both verbal and written, with a focus on professional phone etiquette.
- Ability to manage multi-line phone systems efficiently in a quick-paced environment.
- Analytical skills to interpret logistics data and generate actionable insights.
- Strong organizational skills with the ability to prioritize tasks effectively.

Job Type: Full-time Pay: $17.60-$22.00 per hour

Work Location: In person

📌 Night Dispatcher/Customer Service (Brampton)
🏢 Lily Transportation
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