Shape the future of customer success at Spellbook as the Manager of Mid-Market Customer Success, working remotely. You will lead a dedicated team to build meaningful customer relationships and drive long-term satisfaction.
In this energetic, full-time role, you will oversee a team of approximately eight Customer Success Managers. Your mission will be to guide their journey from onboarding through renewals by creating effective strategies and fostering a team-oriented culture. You're expected to operate decisively in a quick-paced startup environment while nurturing a supportive team atmosphere.
Key Responsibilities:



- Lead and coach a team of Mid-Market CSMs - Conduct strategic 1:1s focusing on career development - Organize bi-weekly coaching sessions for skill advancement - Provide support on customer calls during escalations - Drive team performance to achieve strong portfolio outcomes
Requirements: - Minimum 2 years managing high-growth SaaS CSM teams - Proven success in driving customer retention and renewals - Experience in quickly onboarding new team members - Robust understanding of proactive customer management - Outstanding communication skills in a remote-first setting
Join Spellbook and lead your team to success in transforming customer experiences.#J-18808-Ljbffr

📌 Manager Of Customer Success For Mid Market Winnipeg
🏢 Spellbook
📍 Winnipeg