The Office Manager, First Wing Poultry Services and Moore’s, is responsible for overseeing the day-to-day administrative and operational coordination of the First Wing Poultry Services (FWPS) and Moore’s teams. This role plays a critical part in ensuring crews and drivers are appropriately scheduled and dispatched, operational information is communicated effectively between field crews, management, customers, and other internal departments, and payroll inputs are completed accurately and timely.

The successful candidate will have experience working within the poultry industry and a strong understanding of poultry production and service operations. Experience in logistics, dispatch, crew scheduling, transportation, or a similar fast-paced operational environment is considered a strong asset.

Key Responsibilities

· Supervise and coordinate the daily operations of the First Wing Poultry Services (FWPS) and Moore's Produce, ensuring schedules, routing, and driver assignments are accurate and communicated on time for both companies

· Provide direct backup coverage for the office team members of FWPS and Moore’s

· Act as the escalation point for issues that arise and escalate unresolved concerns to the General Manager

· Support the training, onboarding, and day-to-day development of the FWPS and Moore’s team.

· Assist in building and maintaining standard operating procedures for the office functions.

· Oversee the logistics team to ensure compliance with Hours of Service (HOS) regulations, licensing requirements, and other MTO and CVOR obligations

· Track and report on compliance status, driver file completeness, and team performance to management

· Oversee the collection, input and review of payroll related data and work with Payroll and Human Resources to address payroll questions or issues.





· Work with Payroll and Human Resources to address general inquiries, requests or issues from employees.

· Oversee supply ordering, general office tasks and housekeeping of office area in office crew accommodations.

· Oversee the foreign worker coordinator, including assisting with housing coordination, documentation, onboarding, and other related tasks for the temporary foreign worker (TFW) program.

· Provide after-hours on-call support as needed.

Working Conditions

· Office work/desk job, with regular use of Excel, Outlook, dispatch/scheduling software, and standard office equipment

· Direct communication with drivers, farmers, processors, and industry partners

· May require flexible or after-hours availability to maintain office team coverage

Qualifications

· Previous experience working in the poultry industry is required.

· Strong understanding of poultry production, poultry handling, or poultry service operations.

· Previous experience managing and coaching others.

· Requirement to maintain confidentiality related to employees, payroll, and TFW program.

· Experience in scheduling, dispatch, or logistics, including experience supervising or mentoring others is a strong asset.

· Strong organizational, analytical, and problem-solving skills

· Strong attention to detail

· Ability to manage competing, time-sensitive priorities across two functions

· This position requires an organized, highly responsive individual who can manage multiple priorities, make decisions in a time-sensitive environment, and effectively coordinate people and resources.

Pay: $80,000.00-$85,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

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