About Us

True North Fleet Maintenance is a trusted provider of truck, trailer, and forklift maintenance services across the Lower Mainland and Interior BC. We operate three licensed CVI inspection facilities located in Langley (Port Kells), Burnaby, and Kelowna. Our skilled technicians work both in-shop and on the road with our fully equipped mobile service trucks.

We take pride in providing exceptional service, a supportive team environment, and reliable care for our clients’ fleet equipment.

About the Role

We’re looking for a highly organized, dependable ad proactive Operations Assistant to help keep our operations running smoothly. The ideal candidate will be the main support for our operations manager and technicians in Kelowna.

This is a hands on coordination and administrative role that plays an significant part in keeping our day to day operations running smoothly. You will help manage repair and service jobs from start to finish, communicate with customers and technicians, prepare estimate and invoices, order and pick up parts, and ensure everyone has the information they need to keep work moving.

The ideal candidate is an excellent communicator who is comfortable juggling multiple priorities, building relationships with customers, and taking initiative to solve problems before they become delays.

Responsibilities

- Support the Kelowna Ops Manager with daily administrative and operational tasks
- Prepare and send customer estimates and invoices
- Order parts and materials required for service and repair jobs
- Keep clients informed about status of their repairs,



expected timelines, parts delays and scheduling
- Pick up and deliver parts to technicians when required
- Build and maintain positive relationships with customers
- Update job tasks, notes and work orders in our internal system
- Follow up with technicians on outstanding tasks, job status and parts requirements.
- Help prioritize urgent jobs and communicate changes to appropriate people
- Help resolve day to day customer operational issues
- Provide additional support when needed

Qualifications
- Previous experience in administration, operations, service coordination, office management, or a similar role is preferred
- Experience preparing estimates and invoices
- Experience working with technicians, trades, equipment, repair and service based business.
- Strong computer and organizational skills.
- Strong written and verbal communication skills
- Ability to multitask in a fast-paced environment.
- Basic understanding of trucks, trailers, or heavy equipment

Why Join True North?
- Competitive hourly wage: $30-35/hour depending on experience
- Consistent 8-hour workdays
- Supportive, family-oriented work culture
- Extended health benefits after 90 days paid 50% by employer
- Annual Christmas party with entire company
- Occasional work get togethers to foster bonding and team building
- Opportunities for growth as we continue to expand

Job Type: Full-time Pay: $30.00-$35.00 per hour

Benefits

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Operations Assistant (Kelowna)
🏢 True North Forklifts
📍 Kelowna