Samsic is HIRING – PAX Agents - Part-Time

We are looking for PAX Agents who will provide direct support to the Operations Manager. The successful candidate will be an energetic, positive, professional, and self-motivated individual providing exceptional operational support.

Shifts available:

Part-Time: 24 hours/ week

Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada Inc. operates in all five of Canada’s major airports: Toronto Pearson, Montréal-Trudeau, Vancouver International, Calgary International, and Edmonton International. The company’s Canadian headquarters are located in Montréal, Québec. We are committed to delivering safe, reliable, and high‑quality ground handling services that support the success of our airline partners and the smooth flow of the airports.

Joining Samsic means becoming part of a dynamic, people‑focused organization where operational excellence, innovation, and teamwork drive everything we do.

"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” ~ Groupe Samsic: Leader des services aux entreprises en Europe et dans le monde

Samsic Assistance Canada offers competitive salary packages, an incredible work workplace, and career advancement opportunities.

This position will be based in the address below:

2000 Airport Rd NE, Calgary, AB T2E 6W5 (Calgary International Airport | YYC)

For more information about our company, visit our websites at:

www.samsic.aero or www.samsic.com

- Provide information for the public and answer telephones in the manner laid down by the airline and/or Company;




- Check in embarking passengers and perform all related duties;
- Attend to gate and perform the related duties, as required, including operation of loading bridges and aircraft doors;
- Monitor disembarking passengers from aircraft through port facilities and perform all associated duties;
- Attend to transit and interline passengers;
- Attend to special needs passengers;
- Perform computer-related duties;
- Perform baggage services, including tracing and functions related thereto, in the matter laid down by the airline and/or Company;
- Perform the function of cash/ticketing agent in the manner laid down by the airline and/or Company;
- Perform the function of reservations agent and the duties related thereto in the manner laid down by the airline and/or Company;
- Use the required PPE (appropriate to the operation);
- Ability to lift 50 lbs independently;
- Other duties as required.

Requirements & Qualifications

- High School diploma or GED equivalent
- Passionate about customer service and must have relevant work experience
- Excellent communication skills (written and verbal)
- Additional languages desirable
- Commitment to continuous improvement
- Self-motivated and able to work independently
- Ability to follow processes and procedures and apply a adaptable approach when required
- Must be able to type and learn airline-specific computer reservation/ticketing software
- Willingness to work in inclement weather
- Must successfully complete necessary training
- Able to work flexible work schedules, including evenings, weekends, and holidays

Job Type: Part-time Pay: $19.89 per hour

Benefits

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Experience:
- Aviation: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:
- RAIC (Red Pass) (preferred)

Work Location: In person

📌 PAX Agent - Part-Time (Calgary)
🏢 SAMSIC Groupe
📍 Calgary