Become a key player in Customer Success as a Knowledge Enablement Expert focusing on AI-driven knowledge systems. Use your skills in technical writing and content creation to enhance resources.You will be responsible for creating and maintaining vital knowledge assets that support AI-enhanced user experiences. Collaborating with teams in Product and Customer Success, you will ensure that all resources are accurate and aligned with user needs.
Your experience in knowledge management will guide your efforts in developing effective solutions.Key Responsibilities:Maintain high-quality knowledge assets throughout their lifecycleTranslate product releases into user-friendly documentationSupport and validate knowledge for AI and self-service toolsCraft onboarding resources and performance support contentConduct analysis to improve knowledge quality and engagementRequirements:Background in technical writing or knowledge managementExperience with Confluence, Guru, or similar platformsFamiliar with contemporary documentation workflows and APIsStrong analytical and editorial skillsExcellent prioritization and organization abilitiesYour expertise in customer success and knowledge enablement will play a crucial role in optimizing resources for AI-powered experiences.