Join Swish as a Customer Care RepresentativeAbout Swish:Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, secure, and hygienic. We are Canada's source for high-quality cleaning supplies and equipment, offering professional-grade, environmentally responsible solutions tailored to our customers' needs. Our product and service categories include: Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.About the Role:As a Customer Care Representative, your main responsibility is to create frictionless customer experiences. As the frontline liaison, you'll be handling inquiries, resolving issues, and providing reliable assistance. Your effective communication skills and a comprehensive understanding of Swish's products will be key assets.Key Responsibilities:Support the day-to-day operations of Swish's retail store by welcoming and serving customers, identifying their needs, recommending appropriate products, processing and invoicing orders, and maintaining effective retail merchandising standardsDevelop and maintain strong relationships with assigned customers, acting as the first point of contact for any customer service needsAccurately take customer orders by email or telephone in an efficient mannerAssist customers with online orders or questions related to Swish's websiteProactively engage customers by reaching out to discuss and understand their business needs, encouraging additions to existing orders, and sharing information about new productsDevelop an extensive knowledge of Swish's products and services in order to assist customers with best-in-class cleaning solutionsWhen necessary,



handle customer complaints by providing appropriate solutions or alternatives with realistic timelines and following up to ensure resolution was achievedEnsure mailed orders are shipped promptly with accurate record keeping of invoices and PO #sComplete invoicing, billing, and reportingUtilize ERP and CRM platforms with confidenceCommunicate with various teams and branches to obtain stock to fill backordersRespond to and direct equipment service calls and provide timely updates to customers on the status of repairsWhat You Bring:High School diploma1-2 years' experience in a customer-facing role. Sales experience is considered an assetBasic customer service skills to confidently and accurately address customers' needsOrganizational and multitasking skillsStrong computer and technical skills including experience with MS ExcelExperience with a CRM and other sales technologies is considered an asseteCommerce experience considered an assetAttention to detail to accurately process invoices and reportingProfessional demeanor and telephone etiquetteJob Details & What We OfferA people-first companyMembership in the Swish family — we treat our employees with integrity and have since 1956The roleLocation: Dartmouth, NSHours of Work: Monday to Friday – 8AM to 5PMSalary: Starting at $43,000 annuallyVariable compensation: Annual performance bonus eligibilityVacation: Starting at 3 weeksBenefits from Day 1Company-paid Extended Health & Dental CareCompany contributions to a Registered Retirement Savings Plan (RRSP)Employee & Family Assistance Program (EFAP)Extras that matterRewards & Recognition program that celebrates great work and meaningful contributionsAccess to hundreds of employee discounts across home, wellness, travel, fashion, and moreUnlimited training and development with an industry-leading brand to help you grow your careerRole Information:Existing vacancy

📌 Customer Care Representative (Shubenacadie)
🏢 Swish
📍 Shubenacadie