Customer Assistance Representative - Bilingual FRE/ENG (12-Month Contract)Job Category: Customer & Brand ExperienceAt Mazda, we love sharing the beautiful machines we craft with the world. But even more, we love building relationships with the people who help make it all possible. We are a team of passionate car fanatics with an incurable love affair with the road. We continually strive to challenge the status quo and make it our mission to put people, quality, and experiences before transactions. Ground-breaking technologies and our latest 7 th generation products are just the tip of the iceberg. If you possess an unwavering commitment to delivering service excellence and a solid desire to shatter industry stereotypes, Mazda Canada is looking for you.Working with the Customer Assistance Centre, this position provides first point of contact with current and potential customers and external parties to meet and satisfy general inquiries. The Customer Assistance Representative (Bil.) has the following areas of responsibility: obtain customer information and data, answer general customer inquiries, review customer concerns with appropriate internal and external parties, input consumer data and file information into defined databases, contact other departments and dealerships, and perform outbound follow up calls.Essential Duties include (but are not limited to):Respond to customer inquiries within contact center operations and quality standardsDetermine customer needs and concerns through questioning and active listeningReview individual customer files, providing mediation based on MCI policies and proceduresGenerate letters and emails to customersFollow up with customers as required through letters, emails and telephone callsEvaluate the need to elevate customer inquiries and review with the Supervisor, Customer AssistanceAdminister customer requests for personal information changesLearn and stay current with policies and procedures,



MCI product information and online resource toolsFulfill requests through contact with appropriate departments or third parties such as dealers and field representatives to make decisionsHandle Product/Service/Repair/Marketing/Vehicle Sales inquiriesPlace outbound calls as required to meet marketing program initiativesParticipate in focus groups and special assignments as directedQualifications (Experience, Knowledge & Skills Required):High School (OSSD)Post-secondary education is an assetBilingual (ENG/FRE) is requiredAutomotive and Contact Centre background an assetMinimum 1-2 years previous Customer Relations/Service ExperienceKnowledge of Microsoft office applicationsStrong verbal and written communication skillsDemonstrated capability to focus on customer's needs (internal and external)Be highly motivated with the ability to work independently and within a team environmentAbility to work in a fast-paced environment.Strong multi-tasking capabilities.Robust time management, critical thinking, problem solving, and decision-making skillsStrong conflict resolution, negotiation, and objection handling skillsThis posting is for a new contract position at Mazda Canada.Hiring Hourly Range for position: $26.00 - $30.00/hr CAD. The hourly rate offered will consider the successful candidate's experience, skills, and competencies, and will be set in a manner that supports fair and consistent internal equity practices.Note that AI may be used in the initial stages of the recruitment process.Mazda Canada Inc. is an Equal Opportunity Employer and upon request by the applicant, accommodations will be provided in all parts of the hiring process.Mazda Canada Inc. is an Employer Partner of the Canadian Center for Diversity and Inclusion, Diversio, Empowering Auto Conference and Equitek Employment Solutions. Our Charity Partners are Indspire and Pathways to Education.Mazda Canada Inc. is proud to be a part of Canada's Top 100 Employers! We have also been included in the Top 100 Greater Toronto Area Employers for 11 years consecutively.Thank you for your interest in this position!

📌 Customer Assistance Representative - Bilingual Fre/Eng (12-Month Contract) (Pointe-Claire)
🏢 Mazda Canada
📍 Pointe-Claire