Role: QE with CC Tools & Tech + Amazon Connect

Location: Toronto, ON (Hybrid)

Experience: 10+ Years

Employment: Full-Time

Key Responsibilities:

- Expertise in Quality Engineering (QE) for Contact Center platforms.
- Experience with IVR/Routing Automation using tools such as Cyara, Hammer, or similar.
- Solid experience in UI and API automation testing using tools such as Selenium, Postman, Karate, or equivalent.
- Experience in Agent Desktop Automation.
- Strong proficiency in Core Java.
- Ability to provide technical leadership for maintenance releases, enhancements, and ongoing support activities.
- Hands-on experience with Bitbucket/Git, JIRA, Confluence, and IDEs such as IntelliJ IDEA or Eclipse.
- Experience working in a structured Scaled Agile environment.
- Strong knowledge of AWS Amazon Connect is highly desirable.
- French language testing capability is mandatory. The candidate must be proficient in French and able to test and validate French-language applications, IVR flows, prompts, NLU interactions, agent journeys, and end-to-end Contact Center solutions.
- Experience testing multilingual Contact Center applications (English and French) will be a strong advantage.

📌 QE with CC Tools & Tech + Amazon Connect (Toronto)
🏢 Ku0026K Global Talent Solutions
📍 Toronto