Become a Remote Retention Expert with Cogeco, enhancing customer loyalty by managing inquiries and delivering tailored solutions. Drive satisfaction and resolve issues effectively.This home-based role requires you to engage with customers looking to downgrade or disconnect services while focusing on maximizing all retention opportunities. Strong negotiation skills will be key as you work to meet and exceed targets while promoting the perks of Cogeco products. Cultivate genuine relationships through your commitment to exceptional service.Key Responsibilities:Manage customer downgrades or disconnect requests professionallyBuild value by resolving issues and promoting service advantagesCall customers proactively to maximize sales opportunitiesProvide customized solutions and meet quality KPIsAddress billing inquiries and troubleshoot escalated issuesRequirements:High School Diploma required; post-secondary is a plusMinimum of 1 year experience in customer care preferredProven ability in customer service and negotiationStrong verbal and written communication skillsFlexible availability for varied shifts as neededUtilize your retention skills at Cogeco to create exceptional customer experiences.

📌 Remote Retention Expert At Cogeco (Madawaska Valley)
🏢 Cogeco Connexion
📍 Madawaska Valley