The Brand

Founded in 1986 Aldila is a boutique retailer and brand that is focused on providing exceptional experiences and unique, high quality clothing for our customers. Our people love to create connections with every person that walks through the door and provide personalized experiences that lead to outstanding impressions. The Aldila Experience is what sets us apart and creates loyal, lifetime customers.

The Opportunity

Our Store Managers are leaders who drive profitability by maximizing sales opportunities. They are smart, passionate, confident, skilled, and innovative. Our store managers are dynamic, attentive, inspiring leaders who foster an environment of service excellence.

They have an outgoing personality, a excellent sense of style, are great communicators, take ownership of all aspects of their business and know how to set a positive mood and fun atmosphere in their store. As leaders, they develop and motivate their team. They identify business opportunities and lead change.

The best Store Managers are equal parts methodical and entrepreneurial. They are proactive planners who care about the details and can see the big picture. They are natural leaders with a knack for bringing out the best in others.

Core Responsibilities include and not limited to

· Growing our business through exceptional customer service and top-performing sales

· Strive to achieve and exceed the stores weekly, monthly, quarterly, and yearly sales budgets/goals

· Network, recruit and hire talent to ensure a winning team and build a pipeline of diverse, multi-lingual, highly skilled talent

· Continuously train, coach, motivate and provide qualitive feedback,



utilizing reward and recognition as well as performance management process (Performance Appraisal Form) to improve team engagement and overall performance.

· Demonstrate sales leadership by playing an active role on the floor, meeting and exceeding personal sales budgets/goals

· Partner with the Director of Operations to develop and execute a monthly store action plan.

· Maintain operational excellence within the store by ensuring that all store policies and procedures are adhered to

· Sales driven and results oriented by taking action and relating all decisions back to the store results and working to improve P&L; (profit & loss)

· Execute visual standards and maintain a safe, inviting store appearance

· Create weekly schedules to maximize sales and ensure the right quality and caliber of staff are working during the peak hours

· Identifying and communicating business opportunities

· Leading smart and positive change

· Model the expectation and hold others accountable

· Maintain a professional appearance consistent with the dress code and image guidelines

· Control loss prevention through our exceptional customer service and in store awareness

Requirements and Competencies

· Minimum of 3 years of retail or luxury retail management experience or relevant customer related experience





· Proven track record in sales generation and managing the achievement of sales results

· Experienced with preparing and administering progressive discipline process, performance management and succession planning

· Open availability including days, nights, weekends, and holidays

· Exceptional customer service skills

· Proven analytical and organizational skills

· Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge

· Ability to demonstrate empathy and sympathy

· Ability to be clear and convincing when communicating information, goals, and expectations to the team/individual

· Ability to coach and apply appropriate developmental tools and plan for each team member

· Ability to plan and achieve long and short-term goals

· Ability to take own initiative and take responsibility for actions

· Ability to work strategically, tactically, and operationally

· Ability to multitask in a fast-paced environment and prioritize effectively

· Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (boxes, clothing, mannequins, fixtures, etc.) for a short distance

· Ability to climb a ladder and step stool

· Ability to lift heavy items up to 50lbs

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: $48,000.00-$55,000.00 per year

Benefits

- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care

Experience:
- retail management: 5 years (required)

Work Location: In person

📌 Retail Store Manager (Surrey)
🏢 Aldila Boutique
📍 Surrey