Job title: Room Attendant

Responsible to: Housekeeping Supervisor

SCOPE AND GENERAL PURPOSE

To clean and stock allocated guest rooms to ensure Holloway’s high standards of cleanliness and presentation resulting in guest satisfaction.

MAIN DUTIES:

- Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.

- Adhere to cleaning procedures and instructions for use of cleaning agents.

- Strip and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs.

- Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.

- Push and pull vacuum throughout entire room and empty trash.

- Replenish amenities, linens, and supplies in guest room.

- Collect daily task sheet, sign for room keys, retrieve cart and push to assigned rooms.

- Visually inspect room for cleanliness and appearance.

- Ensure cleanliness of storage areas, corridors and housekeeping carts. Ensure cart is properly stocked.

- Ensure guest supplies and promotional material in bedrooms and bathrooms are replenished achieving the correct standards for the room type.

- Report lost and found following procedures.

- Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions.

- Use and clean equipment with care reporting any defective equipment.

- Perform opening and closing procedures while ensuring accurate completion of any reports.

- Perform deep cleaning duties as allocated by the Supervisor on duty.





- Use linen and terry in an efficient and cost-effective manner.

- Report all maintenance deficiencies by filling out a Maintenance request form and distributing to Supervisor.

- Comply with attendance rules and be available to work on a regular basis.

- Perform any other job-related duties as assigned.

GENERAL STAFF RESPONSIBILITIES

- To adhere to all matters relating to hygiene, health, safety and emergency procedures as laid down by law and by company policy.

- To carry out any reasonable request.

- To provide exceptional customer service with positive addressing of guest concerns/complaints in line with company policy.

- To work and communicate in a professional and ethical manner with colleagues assisting where necessary to achieve standards required by company policy.

- To be committed to achievement of the company, property and department Mission Statements.

- To be a “sales person” by active promotion of property facilities and company/property specific promotions in order to contribute to overall profitability.

- To assist with team member orientation/training within the department as required by company policy.

- To maintain standards of punctuality, uniform /dress code as appropriate to position and personal hygiene as required by property and company policy.





- To be aware of and comply with company and house rules.

- To contribute to energy conservation and ensure safe usage/storage of all materials/equipment/chemicals as per manufacturers’ instructions.

- To attend meetings as requested and to recognize the importance of contributing new ideas and initiative to the overall success of the operation.

- To assist with cleaning duties in order to maintain a clean and well-organized work area in line with property policy.

- To adhere to the Property Crisis Communication Plan to ensure that inquiries from the media are responded to by the nominated spokesperson in line with company policy.

- To contribute to the security of the building, company assets and guest/co-worker safety with full adherence to security procedures with proper handling of keys/cash as appropriate to the position following procedures laid down by company policy.

REQUIRED SKILLS AND ABILITIES

- Must have the ability to communicate in English.

- Always maintain a professional appearance and manner.

- Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time.

- Lifting may include equipment or furniture weighing up to 100 lbs.

- Ability to comprehend and follow instructions from supervisor.

- Solid customer service skills

- Ability to establish and maintain effective working relationships with associates, customers and patrons

Pay: $16.50 per hour

Ability to commute/relocate

- Grande Prairie, AB T8V 5M6: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Room Attendant - Travelodge Grande Prairie
🏢 Holloway Lodging
📍 Grande Prairie