Elevate customer service standards as the Team Lead at AMMEGA Canada in Mississauga. This bilingual position is geared towards improving customer interactions and optimizing service processes while managing a diverse team.As the Customer Service Manager, you will guide a team of Customer Service Representatives across Canada, establishing policies and procedures that meet business objectives. Your leadership will be crucial in crafting training materials, assessing performance, and identifying operational enhancements. Initially, this role requires full attendance in the office before a shift to a hybrid work model.Key Responsibilities:Direct daily customer service operations to meet standardsDevelop and implement effective training and onboarding programsMonitor and report on service quality metricsAdminister staff performance evaluations and workload managementWork collaboratively with departments to streamline service processesRequirements:Bachelor's degree is preferred8+ years of customer service experience5+ years in a management roleFamiliarity with CRM tools like SalesforceBilingual abilities in French are valuedLead AMMEGA Canada's commitment to customer satisfaction and operational excellence.

📌 Ammega Customer Service Team Lead (Mississauga)
🏢 Socket.dev
📍 Mississauga