Company Overview

Founded in Toronto in 1955, Reliable is a proud, family-owned business built on a legacy of product innovation. Over the decades, we have earned a dedicated following among home enthusiasts, quilters, and fashion lovers who value exceptional quality. Our advanced sewing machines, steam cleaners, garment steamers, and irons feature proprietary technology designed to deliver unmatched reliability and performance.

Engineered for excellence, our professional-grade steam cleaning products are trusted daily across both households and demanding commercial industries, including dental labs, jewelry stores, hospitals, and restaurants.

Job Overview e are seeking a detail-oriented and customer-focused Sales Administrator to support the Sales Manager and sales team. This role will provide administrative support, maintain accurate sales data, assist with customer inquiries and quotations, and manage information across our CRM, ERP, Amazon, online portals, and marketplaces.

Key Responsibilities

- Perform administrative tasks in support of the Sales Manager and sales team.
- Manage our Amazon Seller Central and other marketplace administration.
- Manage product information across online portals and marketplaces, including product onboarding, content and image updates, and product discontinuations.
- Provide basic customer service and support entry-level inbound sales inquiries.
- Prepare, issue,



and follow up on customer quotations.
- Enter and maintain accurate customer, product, quotation, and sales information in the CRM.
- Complete CRM follow-ups, update account records, and assist with sales reporting.
- Use our ERP system (NetSuite) for data entry and sales administration activities.
- Submit, monitor, and follow up on portal and marketplace support tickets.
- Identify and escalate pricing, service, technical, or account issues as required.

Qualifications & Skills:
- College Diploma or Bachelor Degree
- 2+ Years experience in sales administration, customer service, inside sales, e-commerce, or a related role.
- Strong attention to detail and accuracy.
- Experience using CRM systems and Microsoft Office or similar business software.
- Experience using NetSuite or a similar ERP system is an asset.
- Experience with Amazon Seller Central, online marketplaces, or product-information portals is an asset.
- Strong communication, organization, and time-management skills.
- Ability to manage multiple priorities, complete follow-ups, and escalate issues appropriately.
- Professional, dependable, and customer-focused approach.

Pay: $50,000.00-$54,000.00 per year

Perks

- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care

Experience:
- Sales administration: 1 year (preferred)

Work Location: In person

📌 Sales Administrator (North York)
🏢 Reliable
📍 North York