We are seeking an experienced Business Analyst with strong expertise in SAP IS-U Billing to support transformation and optimization initiatives within utility billing operations. The role will act as a critical bridge between business stakeholders, IT teams, and system integrators to ensure successful delivery of billing-related projects, enhancements, and regulatory compliance initiatives.

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Key Responsibilities

1. Business Analysis & Requirement Management

• Engage with business stakeholders (Billing, Customer Service, Finance, Regulatory) to gather, analyze, and document requirements.
- Translate business needs into functional specifications (FSDs), BRDs, user stories, and acceptance criteria.
- Conduct workshops, process walkthroughs, and stakeholder interviews.
- Perform gap analysis between current processes and SAP IS-U capabilities.

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1. SAP IS-U Billing Expertise

• Work extensively on SAP IS-U Billing, Invoicing, and Billing Master Data.
- Understand and support:

o Rate determination & tariff structures o Billing schemas & variants o Meter reading integration o Billing exceptions and recalculations
- Collaborate with SAP functional/technical teams for configuration and enhancements.

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1. Process Improvement & Transformation

• Analyze current-state (AS-IS) billing processes and design future-state (TO-BE) models.
- Identify opportunities for:

o Automation (RPA, AI-driven validation)

o Billing accuracy improvement o Cycle time reduction

- Support digital transformation initiatives (S/4HANA Utilities, CIS modernization, etc.).

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1.



Testing & Quality Assurance

• Develop test strategy, test cases, and test scripts for billing scenarios.
- Participate in:

o SIT (System Integration Testing)

o UAT (User Acceptance Testing)

- Validate billing outputs, invoices, and calculations against expected results.
- Support defect triage and resolution.

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1. Data & Reporting

• Analyze billing data for anomalies, revenue leakage, and exceptions.
- Support revenue assurance and audit requirements.
- Work with reporting tools (SAP BW/4HANA, Power BI, etc.) to track billing KPIs.

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1. Regulatory & Compliance Support

• Ensure billing solutions comply with utility regulatory requirements (e.g., AUC, FERC, PUC).
- Support rate case implementations and tariff updates.
- Maintain documentation for audit and compliance purposes.

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1. Stakeholder Management

• Act as liaison between: o Business teams (Billing Ops, Finance)

o IT/SAP Delivery teams o Third-party vendors/system integrators

- Provide regular updates to project leadership and SteerCo.

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Required Skills & Experience

Core Skills

- Solid experience in SAP IS-U Billing & Invoicing
- Knowledge of utility business processes:





o Electricity/Gas Water billing lifecycle o Meter-to-cash (M2C) processes
- Experience with rate structures and tariff configuration
- Proficiency in requirement gathering and documentation

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Technical Skills

- SAP IS-U modules:

o Billing (IS-U-BI)

o Invoicing (IS-U-IV)

- Integration knowledge:

o SAP CRM / CS o SAP S/4HANA Utilities (preferred)
- Data tools:

o SQL, Excel, Power BI (preferred)

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Soft Skills

- Strong analytical and problem-solving ability
- Excellent stakeholder communication skills
- Ability to work in cross-functional teams
- Strong documentation and presentation skills

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Preferred Qualifications

- Experience in utility companies (Electric/Gas) such as ENMAX, PG&E;, etc.
- Exposure to S/4HANA Utilities transformation programs
- Knowledge of AIOps / AI-driven billing validation (advantage)
- Certification in SAP IS-U or Business Analysis (CBAP, CCBA)

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Key Deliverables

- Business Requirement Documents (BRD/FSD)
- Process maps (AS-IS / TO-BE)
- UAT/Test cases and results
- Billing validation reports
- Stakeholder presentations & status reports

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Success Metrics

- Reduction in billing defects and exceptions
- Improvement in billing cycle efficiency
- Accuracy of billing calculations
- Timely delivery of project milestones
- Stakeholder satisfaction

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Experience Range

- 5–10+ years in Business Analysis
- 3–7 years specifically in SAP IS-U Billing

📌 SAP Business Analyst (Calgary)
🏢 LanceSoft
📍 Calgary