Job ID: 527071[[FLSAStatus]]Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of cutting-edge outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, CatalystTM Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.Job SummaryThis person will be responsible for promptly addressing customer inquiries: providing quotations, entering orders, and answering questions/concerns in a timely and professional manner. This is an entry level position (2 years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs. The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solution-driven in any interactions with customers, both internal and external.Job LocationThis is a hybrid position based out of our facility in Langley, BC.Job ResponsibilitiesProcess and support customers' orders and inquiries related to their dedicated marketAnswer calls and handle email inquiries; providing courteous, timely, and effective customer serviceInform customers of the status of their orders, advising them of any changesComply with company attendance standardsCoordinate effectively with transportation, planning,



engineering and salesCreate cases in NetSuite for customer issue resolution and product designBasic understanding of processing EDI ordersWorking with customers to create return authorizationsJob Requirements2+ years Customer Service in an office environmentExperience working in manufacturing or logistics is preferredExcellent interpersonal and oral/written communicationComfortable user of excelDetail-oriented, with the ability to multi-taskDemonstrated ability to work calmly in a fast-paced team environmentWilling to be adaptable & flexible in our ever-changing work environmentCompensationThe hourly pay rate is $24-$25/hrRRSP / group retirement savings programShort-term and long-term disability benefitsLife insuranceHealth, dental, and vision insurancePaid time offPaid holidaysWhat CRH Offers YouHighly competitive base payComprehensive medical, dental and disability benefits programsGroup retirement savings programHealth and wellness programsAn inclusive culture that values opportunity for growth, development, and internal promotionAbout CRHCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.EOE/Vet/DisabilityOldcastle Infrastructure, a CRH Company, is an affirmative action and equal opportunity employer.CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.

📌 Customer Experience Specialist (Langley)
🏢 Oldcastle Infrastructure
📍 Langley