Career Opportunity – Customer Service Representative (CSR)At Westminster Mutual, we take pride in our role to protect our neighbours, their families, and their businesses and farms. We have a 167-year history of serving our client‐owners that anchors our sense of purpose and shapes our values as an employer. Operating on a foundation of honesty, integrity, and community‐based principles, we maintain the highest standards of personal service, never losing sight of the importance of the "Neighbour Helping Neighbour" approach. Minutes from London, Ontario, we offer a work environment that is balanced and family‐friendly, no matter what your family looks like.THE OPPORTUNITYLooking to start a meaningful career where you can focus on building relationships, learn valuable insurance business skills, and grow into a sales role? Westminster Mutual is looking for a motivated and customer‐focused individual to join our team as a Customer Service Representative (CSR). This role is ideal for those new to the insurance industry who are eager to build strong customer relationships while learning the foundations of insurance and sales. This is more than a customer service role, it is a launchpad into a fulfilling career as an Insurance Agent within the Ontario Mutuals.WHAT YOU'LL BE DOINGBuilding strong relationships with policyholders by providing friendly, reliable, and skilled serviceActing as the first point of contact for policyholder questions about policies, billing,



and claimsOrganizing and maintaining policyholder information and communications in detailed filesAssisting the Sales Agents with administrative support throughout the sales cycleParticipating in training and development activities related to insurance products, systems, and sales practicesObserving and supporting Sales Agents to gain exposure to sales conversations and policyholder advisory practicesWHAT YOU'LL BRINGPost‐secondary education in Insurance, or related experience with a general knowledge and understanding of Ontario Mutuals and Westminster MutualAbility and willingness to obtain CIP designation and OTL License once employedPrevious customer service experience, an assetExceptional communication and relationship‐building skillsOrganization and detail‐oriented approach, with a self‐starter attitudeCurious, coachable, and eager to learnFlexibility to adapt to changing prioritiesWHAT WE OFFERA friendly, community‐oriented workplaceComprehensive benefitsFull time 'in‐office' opportunityDirect training and mentorship from experienced Sales AgentsCompetitive Defined Contribution Pension PlanOpportunity for variety and growthGreat work‐life balanceA clear path to move into a Sales Agent role as you developJOIN OUR TEAM!If you are in search of a career where you can grow, learn, and make an impact in your community, we would love to hear from you!We encourage applications from all qualified candidates and will accommodate applicants' needs under the Ontario Human Rights Code throughout all stages of the recruitment and selection process. We encourage candidates to make their accommodation needs known so we can offer equitable opportunities.

📌 Customer Service Representative (Dutton)
🏢 Ontario Mutual Insurance Association
📍 Dutton