Position Title: Medical Office Assistant (Bilingual)Reports to: Director, West Ottawa HART HubType: Regular Part-time, 11 or 16.5 hrs/wkPay Scale: $23.364/hr to $27.489/hrBenefits include:4 weeks vacation plus other leave entitlementsExtended Group Health benefitsFlexible Health & Wellness Spending AccountHOOPPThis position is an existing vacancy.Who are we?Pinecrest-Queensway Community Health Centre is an innovative, community-based, multi-service centre. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals,families,and communities to achieve their full potential, payingparticular attentionto those who face barriers to care due to race, gender, income and/or ability.PQCHC is an equal opportunity employer and values diversity in its workforce.If at any stage in the selection process, you require accommodation due to a disability, please let us know the nature of the required accommodation.Job Summary:The West Ottawa HART Hub Medical Office Assistant (MOA) will be responsible for medical reception, administrative support and records management services for the Hub.The position will be based at the HART Hub's Walk-in Clinic which will offer addictions medicine, primary care, peer support, housing-based case management, and social services. This site will also serve as a diversion location for paramedics responding to non-urgent substance use health calls.The MOA will work as part of an integrated inter-professional team composed of both PQCHC and partner agency staff.During the start-up phase of the WOHH, the MOA will provide administrative support to the Director and project partners.Job Specific Responsibilities:Direct Client ServiceGreets clients in a welcoming, patient, non-judgmental fashion, and screens appropriately for infection prevention and controlRegisters and checks client into EMR scheduleSchedules in person, phone or virtual appointments with clients and cultural interpreters via EMR,



and ensures clients are aware of their appointments when neededNotifies clients of cancellations or changes to appointments; completes rebooking as neededAnswers clinic phone line calls: provides information, records messages into EMR and/or redirects as appropriate including redirecting triage calls to Registered NursesAdministrative & Records ManagementCreates, verifies and updates client information in the Electronic Medical Record (EMR)Processes incoming mail and faxes, uploading and directing documents via EMR as neededProcesses requests for transfer of medical records, prepares and sends health care information as requested and records passwords in EMR as neededProcesses 3rd party billing as per OMA guidelinesChecks and processes EMR MOA message inbox regularlyResponds to urgent request from Providers and assists them with tasks such as faxing and scanning prescriptions and documents, and calling clients for pick upScans and uploads documents into EMR as requiredUtilizes secure messaging communication system with clientsProcesses referrals through the EMR (includes internal, external and e-referrals)Requests consult notes, test results and other client's information from hospitals and specialists' officesUpdates the EMR address bookOrders and maintains clinic and exam room supplies inventory, consulting with an RN as necessary.Ensures exam rooms are cleaned, tidy and well stocked with extra attention to cleanliness as per clinic guidelines.Reprocesses equipment (collects, washes, packages and sterilizes instruments)



in accordance with the Centre's policies and procedures and incorporates infection control best practices.Performs all other Medical Office Assistant procedures outlined in WOHH Policies and Procedures Manual.Teamwork and CollaborationAttends team, general staff and other meetings as requested.Provides health promotion activities as appropriate to the position.Supports with new Medical Office Assistant training and onboarding.OtherEnsures client confidentiality is always maintained during interactions with clients and staffCarries out opening and closing procedures of MOA clinic areaEnsures cleanliness and organization of MOA clinic areaWorks flexible hours which will include some evening and weekend hours. IFollows Infection Prevention and Control practices related to routine practices and additional precautionsPerforms other related duties as assignedQualificationsSecondary school diploma and medical secretarial trainingBilingual essential (English and French). Fluency in any other language would be an asset.Experience using Electronic Health Record systemsProficiency in typing, word processing, and data entryProficiency in the use of Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, SharePoint, Teams)Two to three years medical reception and/or basic records management experience in a clinical settingExperience working with multidisciplinary teams and with community partnersExperience dealing with the public in a mature mannerExperience working with diverse populations, including individuals who are unhoused/living with mental illness and/or substance use; newcomers; Black, Indigenous, and racialized communities; trans and 2SLGBTQIA+ individuals.Solid communication and interpersonal skillsAbility to work flexible hours, including eveningsWe recognize the value of lived experience related to substance use health, mental health, and/or homelessness. Applicants are encouraged—but not required—to self-identify in their application materials.

📌 Medical Office Assistant (Bilingual) (Ottawa)
🏢 Pinecrest-Queensway Community Health Centre
📍 Ottawa