OverviewAt OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you're looking for a place where your talents are valued, your ideas matter, and your career can grow, we'd love to meet you.About The RoleWe are currently seeking an IT Support Coordinator. This role serves as the central point of coordination for day-to-day IT support operations, ensuring smooth and efficient experience for both field and in-office teams. The position combines hands-on Tier 1 technical support with administrative coordination, asset management, and process tracking. The ideal candidate is highly organized, customer-focused, and able to manage multiple priorities in a fast-paced environment while delivering clear communication and accurate documentation.What you're responsible for:Act as the first point of contact for IT-related issues and requests via ticketing system and phoneProvide Tier 1 technical support, including troubleshooting Wi-Fi/connectivity issues, printers, peripherals, user access, and permissionsTriage, prioritize, and coordinate incoming support requests to ensure timely resolution; elevate complex issues to Tier 2/3 teams as neededMaintain accurate and detailed ticket documentation, including issue descriptions, actions taken,



and resolutionsCoordinate IT onboarding and offboarding activities, including user access provisioning and deprovisioningProcess access requests for recent hires, role changes, and departures; maintain offboarding trackers and share regular reports with stakeholdersCoordinate the preparation, packaging, and shipment of IT equipment to new hiresTrack, maintain, and reconcile IT hardware inventory; support audits and inventory reviewsManage multiple tickets and coordination tasks simultaneously, especially during peak periodsMaintain clear documentation, job aids, and process notes to support consistent service deliveryIdentify recurring issues and opportunities to improve service desk workflows and efficiencyTo join our teamMinimum 6-12 months of experience in customer service, help desk, technical support, IT coordination, retail support, or operations supportBasic knowledge of Microsoft 365, Windows/Mac devices, password resets, user access, printers, Wi-Fi, and common troubleshooting stepsExperience working with tickets, trackers, queues, spreadsheets, or structured task listsStrong verbal and written communication skills with the ability to document issues and resolutions clearlyStrong troubleshooting, problem-solving, organizational,



and time management skillsAbility to manage multiple priorities in a fast-paced environmentComfortable working onsite 4-5 days per week in MississaugaAble to lift, move, prepare, package, and ship IT equipment when requiredThe salary for this role is $53K to $59K, with a yearly eligible 5% bonus. Your final compensation will reflect your years of experience and beyond the numbers, we're proud to offer a holistic package that includes:Generous time off: Start with 3 weeks of vacation.Comprehensive benefits package: Includes medical, dental, vision and a health spending account.Retirement support: Company-sponsored RRSP matching program to help build your financial future.Award-winning culture: Proud to be one of Canada's Best Managed Companies for 8 years running - now a Platinum Club member.Invested in you: Structured employee development programs designed to help you thrive.We're committed to supporting your success every step of the way. What are the next steps?The Interview ProcessStep 1:If your profile is a match, we will invite you for a first conversation with the recruiter.Step 2:The next step is a virtual or in person interview with the hiring manager.Step 3:The final step is an in-person interview with the hiring manager and extended team members.We thank all interested applicants; however, only qualifiedcandidates will be contacted. This position requires successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

📌 It Support Coordinator (Yellowknife)
🏢 OSL Retail Services
📍 Yellowknife