Audi West Ottawa is looking for a professional and customer-focused Service Advisor to join our team. This is an exciting opportunity to build a rewarding career with a luxury automotive brand while providing an exceptional customer experience.

Responsibilities

Customer Interaction & Communication

- Greet customers, listen to vehicle concerns and ask clarifying questions to support accurate problem identification.
- Maintain timely communication with customers regarding vehicle status and repair progress.
- Upon repair completion, notify customers, review work performed, and ensure all questions are answered clearly.
- Contact customers to schedule preventative maintenance, inspections, or follow‑up appointments.

Service Intake & Documentation

- Take a pre‑service video of the customer’s vehicle before it enters the service area.
- Identify and research vehicle maintenance history, recalls, warranty coverage, and required updates.
- Prepare accurate written work orders outlining customer concerns and recommended services.
- Track all open repair orders and maintain up‑to‑date status information for each vehicle.

Coordination & Workflow Management

- Serve as the liaison between customers, technicians, parts personnel, and manufacturers to ensure clear communication.
- Verify that all required post‑maintenance checks are completed prior to vehicle delivery.
- Review and enter technician labor times, conduct road tests when required, and close work orders upon completion.

Sales & Service Recommendations

- Present service quotes, explain required or recommended work, and provide informed maintenance recommendations.
- Actively promote and sell preventative maintenance services in alignment with manufacturer guidelines.




- Follow up on special‑order parts and confirm necessary appointments with customers.

Parts & Inventory Collaboration

- Coordinate with parts inventory personnel to confirm parts availability and reduce vehicle downtime.
- Ensure all special‑order parts are tracked, received, and scheduled appropriately before customer departure.

Qualifications

- 2-4 years of experience as a Service Advisor in an automotive dealership environment
- Exceptional customer service and communication skills
- Strong organizational and multitasking abilities
- Proficiency with dealership management systems and computer applications
- Valid driver's license with a clean driving record

What We Offer At Mark Motors Group, we value our employees and are committed to providing a supportive workplace with opportunities to grow. Our perks include:

- Health, dental, and medical insurance, with benefits beginning after three months of employment.
- Disability insurance.
- Employee Assistance Program (EAP) for employees and their families.
- Free on-site employee parking.
- Career development and growth opportunities.
- Employee discounts on products and services.
- A professional, team-oriented environment representing premium automotive brands.

Vacancy status: This position is for an existing vacancy, and applications are being accepted for immediate hire. Mark Motors Group does not use artificial intelligence (AI) to screen, assess, or select applicants as part of the recruitment process.

Compensation: Competitive hourly wage plus a monthly performance-based bonus.

Location 269 West Hunt Club Road

Job type : Full-time, Monday to Friday, 7:00 AM – 5:00 PM

Candidates selected for this role will be contacted via email address to start the first stage of the hiring process.

📌 Service Advisor - Audi West Ottawa (Nepean)
🏢 Audi West Ottawa
📍 Nepean