Role description

Hiring Specialist Sr Specialist IT Service Management

Location Canada

Grade M3P3

Domain BFS FSTI

Positions 1

Role Overview

We are seeking an ITSM Specialist to manage endtoend IT service management processes including Incident Problem Change and Infrastructure Release Management The role involves ensuring service stability driving root cause resolution governing change processes and Planning coordinating smooth Infrastructure releases with minimal business impact

Key Responsibilities

1 Incident Management

Manage P1P2 major incidents including bridge coordination and stakeholder communication

Drive incident lifecycle from detection to resolution and service restoration

Ensure SLA adherence and timely escalations for critical incidents

Provide realtime status updates to stakeholders and clients

Conduct incident reviews and identify improvement opportunities

2 Problem Management

Lead Post Incident Reviews PIRs for highseverity incidents

Perform Root Cause Analysis RCA and document problem records

Track problem tickets and ensure closure of corrective actions

Identify recurring trends and drive proactive problem management

3 Change Management

Coordinate and govern CAB ECAB meetings

Review approve and track change requests based on risk and impact

Monitor change lifecycle including pendingfailed changes

Ensure compliance with ITIL change governance and audit requirements

Conduct Post Implementation Reviews PIRs for failedcritical changes

4 Infrastructure Release Management

Plan coordinate and execute Infrastructure ReleaseGreen Zones

Identify risks and ensure minimal business disruption during deployments

Support postrelease validation and incident stabilization

5 Reporting Governance

Prepare and publish incident problem and change reports

Provide executive dashboards and service performance insights

Ensure compliance with ITIL processes and audit readiness

6 Continuous Service Improvement

Drive process optimization initiatives across ITSM functions

Identify gaps risks and opportunities for automation and efficiency

Maintain CSI Continual Service Improvement logs and action plans

Required Skills Experience

Strong knowledge of ITIL Incident Problem Change Release Management

Experience in handling major incidents

Handson experience with ITSM tools eg ServiceNow Remedy Ivanti





Understanding of infrastructure applications and dependencies

Strong stakeholder communication and clientfacing skills

Ability to work in highpressure 24x7 production environments

Preferred Qualifications

ITIL V3V4 certification

Experience in financial services enterprise environments

Exposure to DRBCP and release governance frameworks

Project Management

Knowledge of reporting tools eg Power BI

Skills

Mandatory Skills : Knowledge Management, Major incident management, ServiceNow ITSM

Good to Have Skills : Quality Management, Resource Management, Risk/Crisis Management, Scope & Change Management, Stakeholder Management

Other details

Vacancy Type: New Vacancy

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree Canada (“LTIMC”):

Benefits and Perks

- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Health Care Spending Account
- Short Term and Long-Term Disability Coverage
- Life Insurance
- Annual vacation and other Paid Leaves
- Maternity Leave Top Up Pay

The range displayed on each job posting reflects the total compensation range for the position across all Canada locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and perks information provided herein is accurate as of the date of this posting.LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status,



marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.Accessibility and Reasonable Accommodation: LTIMindtree has an accommodation process in place and provides accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please write to us at [email protected] so that arrangements can be made for the appropriate accommodations to be in place. Advantages

Compensation range: $110,000.00 to $130,000.00 per year

About LTM

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and current roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same.

Recruitment Fraud

Alert - https://www.ltm.com/careers/recruitment-fraud-alert

📌 Specialist - System Management (Mississauga)
🏢 LTM
📍 Mississauga