We at Associa, one of BCs largest Property Management companies, are excited to welcome a Customer Service Representative to support our growing and diverse portfolio of strata clients.

This position plays a key role in assisting customers with any inquiries or issues they may have whether by phone, email, or in person. It requires a service-oriented mindset and a friendly, personable approach to each interaction.

This role is based in our Surrey Branch, ideal for individuals who are passionate about helping others and eager to build a career in customer service.

Job Duties and Responsibilities

Duties include but are not limited to:

• Coordinate with customers to resolve any billing inquiries, account verification, balances and other inquires with homeowner accounts. i.e. process for waiving fees/fines, charges to accounts, accounts number and or balance. Also answer basics questions regarding TownSq.
• Act as the first point of contact for customers seeking help with products or technical issues over the phone,
  
  
  
  through email or office walk ins.
• Provide troubleshooting and technical assistance to customers.
• Assess the customers needs and translation into solutions.
• Respond to assigned customer service email boxes within 24-48 hours
• Other duties as assigned.

Requirements

• High School diploma or GED required
• 2–3 years of customer service or closely related experience
• Tech-savvy – must be comfortable using Microsoft Office Suite including Teams, GoToMeeting, and Outlook
• Proactive mindset – able to take initiative when handling calls and responding to emails
• Friendly and approachable personality

Benefits

Competitive Salary & Comprehensive Benefits Package, including:

• Paid Personal Days
• Paid Sick days
• Paid Vacation
• Extended Heath and Dental
• Benefits Plus
• Certified "Outstanding Place to Work" by employees 7 years in a row!