Technical Support Professional – Level 2 (Server & Network) | Cloverdale, BC

Superion Inc. · Full-time · In office · $60,000 – $75,000 per year + paid on-call + benefits + paid certifications

Tired of a help desk where every ticket is a password reset? We're looking for a Level 2 tech who wants the harder half of the queue: Windows Server, Active Directory, Group Policy, networking and firewalls, Microsoft 365 tenant issues, backup and security alerts, and the escalations that Level 1 can't close.

Superion is an established managed services provider based in Cloverdale (Surrey), supporting businesses across Canada with a primary focus on BC. Our techs own their clients: you'll know the environments you support, build relationships with the people in them, and see problems through to the fix rather than passing them along.

What you'll do

- Resolve Level 2 tickets remotely, by phone and occasionally on site: Windows Server, AD, DNS/DHCP, GPO, M365/Exchange Online/SharePoint, Intune, VLANs, wireless, SonicWall firewalls, backup and endpoint security tools
- Take escalations from Level 1 techs and coach them through the fix
- Keep tickets moving and documented in our PSA; keep client documentation current in our systems
- Spot recurring issues on your clients and raise them for root-cause fixes
- Participate in our paid on-call rotation (roughly one week in nine) and support server upgrade and migration projects

What you bring

- 3+ years in technical support with real Windows Server and Active Directory troubleshooting experience, not just workstation support
- Solid networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN) and firewall troubleshooting
- Clear written and spoken English; you explain technical problems to non-technical people without talking down to them




- Strong documentation habits and a professional ticketing system background
- Legally entitled to work in Canada

Nice to have MSP experience; hands-on use of a PSA, RMM and remote-control toolset; Microsoft certifications (MD-102, MS-102, AZ-104), Network+/Security+ or a firewall vendor certification; Hyper-V/VMware; enterprise backup and disaster recovery platforms; EDR/MDR, email security and DNS filtering products; PowerShell.

What you get

- $60,000 – $75,000 base, depending on experience
- Paid on-call: a weekly standby payment plus hourly pay for work performed
- Extended health benefits
- Certifications paid for by us, for people who invest in themselves
- A team that hires for Humble, Hungry and Smart, and a seat with a real path to senior and lead roles
- A team that actually likes each other: company lunches, movie nights, group events and an annual company camping trip, plus an office with ping-pong, pinball and a games console for when the queue's quiet.

Schedule: Monday to Friday, 9:00am–5:30pm Pacific. This is an in-office role in Cloverdale; it is not remote. How to apply: Submit your resume and a cover letter. The cover letter should be written in your own words, not generated by AI, and should tell us why you'd be a great fit for this role and for Superion. Applications without a cover letter, or with a generic one, will not be considered. Candidates who meet the criteria will be contacted for an initial 15-minute phone conversation.

Pay: $60,000.00-$75,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- In office parking
- Paid time off

Work Location: In person

📌 Technical Support Professional – Level 2 (Server & Network) | Cloverdale, BC (Surrey)
🏢 Superion
📍 Surrey