Location: Toronto Eaton Centre

Project Dates: November 27 to December 27

Employment Type: Temporary / Seasonal

$23–$25 an hour

About the RoleWe are hiring energetic, reliable, and customer-focused team members for a one-month holiday pop-up event at Toronto Eaton Centre.

Successful candidates must be comfortable working in a fast-paced retail environment, communicating proactively with customers, and remaining on their feet for extended periods. This is a month-long project, so consistent availability and dependable attendance are essential.

General Requirements

- Must be at least 18 years old and legally eligible to work in Canada
- Fluent in English with conversational Mandarin
- At least one year of experience in retail, customer service, or a shopping mall environment
- Able to work shifts between 9:00 a.m. and 9:00 p.m., including extended shifts with scheduled breaks
- Able to stand and remain active for extended periods
- Available consistently throughout the project from November 27 to December 27
- Punctual, dependable, and committed to confirmed shifts
- Friendly, outgoing, and comfortable proactively approaching and assisting customers
- Able to check purchase receipts accurately, record gift redemptions, and assist with inventory control
- Willing to follow uniform, grooming, and on-site mobile phone policies
- Must attend a mandatory pre-event Zoom training session

Preferred Qualifications
- Interest in events, retail activations, or customer engagement
- Experience working at a downtown beverage shop, pop-up, promotional event,



or brand activation
- Beverage preparation, café, or food-service experience
- Experience handling customer complaints, line management, and redemption disputes
- Comfortable purchasing, restocking, and carrying event or beverage supplies
- Able to maintain a clean, organized, and well-stocked work area

Position-Specific ResponsibilitiesEvent Operations Lead
- Previous retail experience is strongly preferred
- Independently manage opening and closing procedures
- Verify purchases and accurately process promotional redemptions
- Maintain an organized and presentable event space
- Respond calmly and professionally to customer concerns
- Support and coordinate on-site team members as required

What We Are Looking ForThe strongest candidates will demonstrate:
- Full project availability and dependable attendance
- Relevant retail or customer-service experience
- Strong English communication skills
- The stamina to work extended shifts in a busy retail setting
- Accuracy, responsibility, and attention to detail
- A proactive, engaging, and customer-friendly personality

How to ApplyPlease submit your résumé along with the following information:
1. Are you available from November 27 to December 27?
2. Are you available on Fridays, Saturdays, Sundays, and Boxing Day?
3. Are you comfortable working extended shifts between 9:00 a.m. and 9:00 p.m.?
4. Please briefly describe your retail, customer-service, beverage, or event experience.
5. What languages do you speak, and at what level?

📌 Temporary Retail Event Staff – Event Operations Lead - One-Month Holiday Pop-Up (Toronto)
🏢 Eventpro
📍 Toronto