Who We AreSOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents nearly 200,000 songwriters, composers, and music publishers. Through licensing, global royalty collection and advocacy, we help creators to keep making the music that entertains, moves, and inspires usWe're Hiring!Operations & Strategic Initiatives LeadToronto, ONwww.Socan.ComPOSITION TYPE: Contract Full-TimeHIRING RANGE: $84,480 to $105,600REASON FOR HIRING: Current RoleWORK MODEL: HybridLANGUAGE: English, French is an assetOUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND ANTI-RACISMSOCAN thrives with a variety of viewpoints, identities, and backgrounds, and we are committed to anti-racism. Everyone is welcome to apply for our wide range of roles, regardless of gender identity, gender expression, ethnicity, race, age, culture, sexual orientation, religious belief, or physical ability. Learn more about SOCAN's commitment to Inclusion & Anti-RacismWHY WORK WITH USMake a difference by supporting and collaborating with a vibrant and creative communityEnjoy many options for workplace flexibility and work-life balanceGet involved in the rapidly changing creative spaceAdvocate for and empower the creative communityTogether, we'll help music creators earn more income and make a livingWhat We Offer35-hour workweek schedule (possible flexible work options i.E., 4-day work week (position based)Access to SOCAN fitness facility – Include only for positions in TorontoInclusive and collaborative working environmentAbout The RoleSupporting the Office of the COO, the Operations & Strategic Initiatives Lead is responsible for helping the Chief Operating Officer drive execution, alignment, and accountability across priority operational and business transformation initiatives. The role will initially focus on SOCAN's Spanish Point Business Stabilization Plan and related 2026 roadmap activities, while also supporting other COO-led priorities that require strong coordination, planning, follow-through, and cross-functional executionActing as an execution partner to the COO, this role brings structure, discipline, and momentum to complex workstreams. The incumbent will maintain project plans, track commitments, facilitate working sessions, clarify issues, manage action items, identify risks, and ensure that decisions and next steps are clearly documented and followed throughSuccess in this role requires strong project management, exceptional organization, clear communication, and the ability to influence without formal authority. The successful candidate will be comfortable working with senior leaders and subject matter experts,



asking direct questions, surfacing ambiguity, and helping teams move from discussion to decision to action. This is an ideal opportunity for a highly organized and influential project professional who enjoys bringing structure to complexity and helping teams deliver results in a fast-paced environmentWhat You'll Do / Key ResponsibilitiesPortfolio Execution & COO PrioritiesSupport the COO in translating priority initiatives into clear workplans, owners, timelines, milestones, and deliverablesCoordinate execution across multiple operational, technology, and business workstreamsMaintain visibility into progress, dependencies, risks, and decisions across the COO's priority portfolioHelp ensure leadership attention is focused on the highest-impact issues, decisions, and delivery risksTech Implementation Stabilization & 2026 RoadmapDrive coordination and follow-through for the Spanish Point Business Stabilization Plan and related 2026 roadmap activitiesMaintain project plans, decision logs, issue logs, risk registers, and action trackersCoordinate with business leads, technology partners, external vendors, and subject matter experts to support timely executionIdentify unresolved issues, unclear requirements, decision gaps, and delivery risks requiring leadership attentionMeeting Discipline, Decision Support & Follow-throughDesign and facilitate working sessions that move stakeholders from discussion to clear decisions and actionsPrepare agendas, briefing materials, status updates, and decision-support notes for COO-led meetingsCapture decisions, actions, owners, timelines, risks, and unresolved questionsFollow up consistently to ensure commitments are completed and barriers are escalatedStakeholder Alignment & InfluenceBuild trusted working relationships with senior leaders, subject matter experts, business teams, technology teams, and external partnersInfluence stakeholders to clarify requirements, define issues, resolve ambiguity, and commit to next stepsChallenge assumptions and surface concerns in a constructive, solutions-focused wayHelp create alignment where priorities, ownership, or decisions are unclearReporting, Risk & Issue EscalationPrepare concise updates for the COO and other leaders on progress, risks, decisions, and upcoming prioritiesIdentify risks, blockers, competing priorities,



and resource constraints that may affect deliveryRecommend practical escalation paths, mitigation options, and decision pointsMaintain clear documentation that supports transparency, accountability, and continuityWhat You Will Bring / Qualifications & Experience7+ years of experience in project management, business operations, strategic initiatives, transformation, PMO, or an executive office support roleDemonstrated experience coordinating complex, cross-functional initiatives with senior stakeholdersExperience supporting technology implementation, business stabilization, process improvement, or operational transformation initiatives is strongly preferredExperience working with executives or senior leaders in a fast-paced environment is an assetProject management certification is an asset, but practical execution experience is more importantKnowledge, skills & competenciesAn execution driver who keeps work movingHighly organized with strong planning, tracking, documentation, and follow-through habitsClear and direct in communication, with the ability to simplify complexityComfortable with ambiguity and able to turn unclear issues into structured options and next stepsConfident with senior stakeholders and able to influence without formal authorityPractical and outcome-focused, with a bias for action and problem-solvingDisciplined about accountability, ensuring commitments have owners, timelines, and follow-upACCESSIBILITY & ACCOMMODATIONSOCAN is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities. Should you require accommodations please contact us directly at [email protected] and we will make the necessary accommodations. Applications submitted to this email address will not be accepted.EQUAL EMPLOYMENT OPPORTUNITYSOCAN is an Equal Opportunity Employer. Hiring and other employment decisions at SOCAN are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinanceIf you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply

📌 Operations & Strategic Initiatives Lead (Toronto)
🏢 SOCAN
📍 Toronto