Launch your career in customer service with MCI as a Call Center Representative I in Sydney, NSW. Facilitate customer interactions through inbound and outbound calls, ensuring their concerns are addressed promptly.This entry-level role with MCI offers the chance to support both customer service and sales initiatives. You will engage in solution-based conversations and promote new products while working to resolve customer inquiries effectively. Join a team focused on excellence in customer care.Key Responsibilities:Provide timely responses to customer callsResolve issues efficiently for first-call resolutionMaintain accurate documentation of each interactionFollow scripts and policies during callsAttend team meetings and training for ongoing improvementRequirements:Candidates must be at least 18 years oldHigh school diploma or equivalent neededStrong problem-solving and conflict resolution skillsFamiliarity with Microsoft Office programsAbility to multitask in a energetic environmentBring your communication skills and customer focus to MCI's team in Sydney.

📌 Sydney Call Center Representative I Position
🏢 MCI
📍 Sydney