Role type: 5 to 6 month contract role with the possibility for long term. The company is looking for customer-focused professionals to join our Contact Center team as Account Analysts. This role is ideal for individuals who enjoy problem-solving, delivering exceptional service, and working in a fast-paced, customer-centric environment.
This position is transitioning to a hybrid work model (on-site and remote). All training will be conducted on-site and will last approximately 2 weeks. Support customers and broker partners by responding to account and billing-related inquiries through phone and email.
Review account information, identify inconsistencies, and work collaboratively with internal teams to ensure accurate resolution. Guide customers by directing inquiries to the appropriate insurance or claims teams when additional support is required. Deliver clear, professional, and solution-focused communication across all customer interactions.
Collect and document relevant details to ensure continuity and quality of service.
Take accountability for assigned customer cases and ensure issues are followed through to completion. Maintain performance standards in a high-volume contact setting.
Contact Center Hours: Monday to Friday, 8:00 AM – 8:00 PM Core shifts are assigned based on tenure and business requirements Previous customer service experience, preferably in a call center or contact center environment. Professional phone and email communication skills. Proficiency with Microsoft Word, Excel, and web-based Windows applications.
Prior experience in a similar customer service or account support role. ~ Bilingual French proficiency is considered an asset. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.