Company Description Laneway Logistics is an industry-leading transportation and supply chain management company with over 15 years of experience serving diverse customers across Canada. The company operates an extensive national distribution and transportation network, partnering with world-class providers to deliver reliable, efficient logistics solutions. Laneway is known for its solid commitment to understanding each customer’s unique goals and service requirements, tailoring services to act as an extension of the customer’s operations.

With a competitive pricing model and a focus on quality and cost savings, Laneway Logistics aims to meet a wide range of transportation needs while building long-term partnerships.

Role Description The Account Manager is a full-time, on-site role based in Hamilton, ON. This position is responsible prospecting new business, coordinating daily transportation activities, including scheduling shipments, tracking deliveries, and communicating with carriers, warehouse teams, and customers to ensure on-time performance.

The Account

Manager updates systems with accurate shipment and order information, and helps resolve service issues or delays in a professional and timely manner. The role includes reviewing logistics data to identify efficiencies,



maintaining documentation and compliance records, and supporting continuous improvement initiatives across the distribution network.

The Account

Manager works closely with operations and customer service teams to provide responsive, high-quality support aligned with customer requirements.

Qualifications

- Candidates must have exceptional phone manor and be eager to prospect for new business.
- Candidates should possess effective Communication skills to coordinate with carriers, internal teams, and customers, both verbally and in writing.
- Candidates should possess solid Customer Service skills to manage inquiries, resolve issues, and maintain positive, professional relationships.
- Candidates should possess knowledge of Supply Chain Management principles, particularly in transportation, warehousing, and distribution operations.
- Additional beneficial qualifications include proficiency with logistics or ERP software, strong organizational and time-management skills, and attention to detail.
- Ability to work on-site in Hamilton, ON, collaborate with cross-functional teams, and adapt to a fast-paced environment is required.

📌 Account Manager (Canada)
🏢 LANEWAY LOGISTICS
📍 Canada