At Couche-Tard/Circle K, our mission is simple: to make our customer's lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9 million customers every day.

We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey's going, we can help you get there.

Agent, Monitoring Center and Support Security Laval (Distribution Center - 5540 Rue Ernest-Cormier Laval, QC) Permanent, Full Time (40 hours) must be available day, evening and night From the centralized surveillance center, agents help prevent losses in our network of more than 1,795 stores across Canada, as well as two distribution centers and five service centers. You help ensure the safety of property and people by responding to emergency calls, providing immediate support to operations and our customers (store employees, distribution center employees, and service center employees) by contacting the appropriate emergency services depending on the situation. Prepare corporate security or loss prevention incident files (30%)

- Respond to urgent and non-urgent calls (25%)
- Carry out video surveillance for our service centers, distribution center and sites (15%)
- Participate in the development of corporate security or loss prevention plans or programs (10%)
- All other related tasks, including administrative duties (5%)
- High school diploma (required)
- Be a student or have obtained a diploma in a field related to the job (major asset).

Experience in loss prevention (major asset);

Experience as a store employee at Alimentation Couche-Tard (major asset);

Experience in a call center, remote monitoring center or emergency call management center (asset).



Proficiency in office automation tools (Suite Office, Outlook, etc.)

- Knowledge of video surveillance systems
- Ability to work under pressure or in urgent situations. Language skills ~ Bilingualism required (Advanced French and English) both spoken and written, as the person will be required to work and communicate regularly in English while performing the tasks outlined above. When you join us, you're not just getting a job – you're becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account) Pension Plan: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future.

Paid Time Off: Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work-life balance.

Training and Development: Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses. Take your career to current heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential.

Scholarship Program: Invest in your education and future success with our scholarship program, available not only to our employees but also to their children. We're committed to supporting your lifelong learning journey and empowering you to achieve your academic and career goals. Couche-Tard / Circle K valorise la diversité et de l'inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise.

📌 Agent, Monitoring Center and Support (Laval)
🏢 Couche Tard
📍 Laval