The Customer Service Representative is the first point of contact for Challenger customers from the initial booking, throughout transit, and until freight has successfully delivered. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customers’ loads.
Hours of Work
Monday to Friday, 1:30pm – 10:00pm
Work Arrangement
On-site
Position Type
Non-Union
Employment Status
Permanent
Compensation
Salary: $45,000
Shift premium: $1,500 annually
Work Location & Environment
300 Maple Grove Rd, Cambridge ON, N3E 1B7
Office environment
Key Accountabilities
- Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management
- Book pickup and delivery appointments and schedule as required
- Notify external and internal customers of late arrival
- Trace loads, inquire on rates and capacity
- Answer incoming calls and transfer appropriately
- Data enter orders via EDI or manually inputting into the system
- Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
- Supply accurate information/updates through online portals for various customers and weekly reporting
- Trouble shoot problems including rescheduling and cancellation of loads
- Maintain customer profiles and ensure all special requirements are noted in profile and the order
Qualifications
We’re looking for someone who brings:
Education & Experience
- Minimum 2 years’ experience in a corporate customer service
- High School Diploma or GED (Post-Secondary Degree or Diploma considered an asset)
- Experience in the transportation industry considered an asset
Skills & Attributes
- Commitment to customer satisfaction and a customer focused mentality.
- Strong computer skills.
- Excellent communication skills.
- Strong organizational skills and the ability to work on multiple tasks simultaneously.
- Creative and effective problem-solving ability.
- Well-organized, enthusiastic, qualified and a positive team member.
- Commitment to customer satisfaction and customer focused
📌 Afternoons Customer Service Representative - Challenger (Cambridge)
🏢 Fastfrate Group
📍 Cambridge
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