Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.

When people feel connected and supported, communities become stronger, more resilient, and full of life. That’s the impact of people-powered change. Together, we create welcoming spaces where everyone is valued, differences are celebrated, and possibilities are endless. Be the spark. Shine bright. Help others shine too.

About the Role:

This position supports the General Manager in the day-to-day operation of the Health, Fitness and Aquatic (HFA) centre and serves as the second-in-command for centre operations. The Assistant Manager provides direct leadership to the YMCA Experience Supervisor, Cleaning Coordinator, and oversees the effective delivery of membership services, facility cleanliness, the Duty Manager program, health and safety practices, and member experience standards.

Now hiring at ALL Edmonton HFA locations

Responsibilities:

Leadership and Staff Development

- Provide direct leadership, coaching, and support to YMCA Experience Supervisor, Cleaning Coordinator, and other assigned team members.
- Support recruitment, onboarding, training, scheduling, and performance management processes for YMCA Experience and Cleaning staff.
- Foster a positive, inclusive, and member-focused culture aligned with YMCA values and The Y Way.

Daily Operations and Service Excellence

- Oversee daily centre operations and ensure consistent execution of YMCA policies, procedures, and service standards.
- Lead service recovery efforts and resolve escalated member concerns using sound judgement and YMCA values.
- Oversee daily cleaning operations and support the Cleaning Coordinator with hiring, consistent onboarding, adherence to approved cleaning procedures, equipment maintenance expectations, supply ordering guidelines, approved suppliers, and maintaining centre spaces, towels, member amenities, and cleanliness standards.

YMCA Experience and Membership Operations

- Provide leadership for membership services, member engagement, and YMCA Experience operations.




- Develop strong working knowledge of membership and registration systems, policies, and processes to coach supervisors and resolve centre-level operational questions.
- Support membership acquisition, retention, and engagement initiatives within the centre.

Duty Manager Program Oversight

- Provide centre-level leadership and accountability for the Duty Manager program.

Health, Safety and Child Protection

- Support implementation of YMCA health and safety, child protection, emergency response, and risk management policies and procedures.
- Monitor compliance with safety standards and ensure corrective actions are taken when required.

Operational Performance & Administration

- Support achievement of membership, service, and operational performance targets.
- Support the General Manager and direct reports with centre budget stewardship by monitoring operational expenses, staffing schedules, supplies, and other controllable costs, and identifying opportunities to improve efficiency while maintaining service standards.
- Participate in operational planning, leadership meetings, and organizational initiatives.
- Support the General Manager with centre participation in the annual Strong Kids Strong Communities fundraising campaign, including staff engagement, centre-level initiatives, donor outreach, and follow-through on campaign activities.

Qualifications:

- Post-secondary education in recreation, business, human services, customer service, or related field.
- 3+ years of experience in customer service, centre operations, membership, recreation, or related service environment, including leadership experience.
- Experience supervising staff, supporting operational schedules, resolving member concerns, and implementing service standards.
- Experience working using Microsoft Office Applications and other forms of technology.
- Excellent organizational and time management skills.
- Solid knowledge of membership operations, frontline service delivery, facility cleaning standards,



safety practices, and emergency response procedures.
- Works well with team in a customer service capacity.
- Excellent interpersonal and communication skills.
- Flexible work schedule – including early mornings, evenings, weekends and Stat holidays.
- Intermediate (Standard) First Aid and CPR-C.
- Able to obtain a Police Information Check with Vulnerable Sector Search.

Why work for the YMCA? The YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and volunteers reach their full potential and are recognized as a great place to work and volunteer. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities.

Joining the Y means contributing to over 100 years of providing opportunities for people to shine! Our Y serves tens of thousands of people each year through programs and services like health and fitness, licensed child care, day camps, mental health, employment and immigrant services, education and training, and services for youth, families and seniors.

Our Commitment to Equity, Diversity, and Inclusion: Inclusion has power, and we take strides to create a diverse, inclusive workplace where everyone can belong. Diverse teams unleash new ideas, and employees thrive in a culture that recognizes and appreciates the unique perspectives and backgrounds of others. Through our differences in how we think and act we can form innovative and effective teams and deliver organizational success.

If we can make the recruitment process more accessible for you, please let us know when we reach out about an opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Prior to your first day and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

📌 Assistant Manager, Health Fitness & Aquatics (Edmonton)
🏢 YMCA of Northern Alberta
📍 Edmonton