The Guest Services Bellman will have the responsibility of creating and presenting a positive and professional first impression to the guests and visitors of the world-famous Fantasyland Hotel by anticipating guests’ needs and exceeding their expectations.

PRIMARY RESPONSIBILITIES:

- Providing great customer service and greeting all customers in a friendly and skilled manner. Offering luggage assistance to all guests as well as ensures luggage is properly tagged.

- Handling and addressing all customer inquiries, complaints, and suggestions.

- Maintaining and cleaning the entrance and lobby to uphold appearance.

- Acknowledging and approaching all vehicles to immediately assist guests.

- Parking and retrieving vehicles when requested by Fantasyland Hotel Guests in a timely and safe manner.

- Securing all luggage, keys, and property of guests and safely assist guests with delivery of luggage to proper Hotel rooms.

- Providing information regarding Fantasyland Hotel, West Edmonton Mall Inn, West Edmonton Mall’s attractions and stores,



and the sights and activities of the City of Edmonton.

- Other responsibilities as required.

DESIRED QUALIFICATIONS:

- Must be able to lift a minimum of 50lbs without difficulty.

- Must be able to stand for full shifts on feet.

- Ability to drive both standard and automatic vehicles.

- Must have a class 5 Alberta driving license with a clear abstract.

- Be able to provide excellent customer service and express knowledge of West Edmonton Mall, Fantasyland Hotel, and Edmonton area to immediately assist in Customer inquiries.

- Neat, well-groomed and professional with a positive, friendly attitude.

TERMS OF EMPLOYMENT:

- This is a full-time position that requires flexible availability Monday through Sunday including days, evenings, weekends, holidays and night shifts.

- Must be able to provide a 3-year Driver’s Abstract.

- Must be able to pass a basic security clearance.

📌 Bellman (Edmonton)
🏢 West Edmonton Mall Property Inc. (West Edmonton Mall u0026 Fantasyland Hotel)
📍 Edmonton