Bilingual Customer Solutions Coordinator Fulltime, Permanent Location: On-site - Calgary, Alberta Hours: Monday to Friday 8:00am to 4:30pm (30-minute lunch & two 15-minute breaks) This position is with a leading Canadian full service Additional Living Expenses (ALE) Specialist. The organization manages short-term and long-term ALE requirements for policyholders, allowing them to focus on their basic needs while freeing up adjusters and insurance companies to focus on the claim. The company provides assurance and peace of mind for policyholders and adjusters during catastrophic events (such as fire, water, or flood damage), helping them return to normality as quickly as possible.

Benefits: Health, Dental & Life Comprehensive benefits package through Alberta Blue Cross, including health, dental, vision, travel, and wellness support Vacation: 10 days, flexible to do 15 days On-call and overtime: BBQs over lunch, and summer and winter events in Calgary following our Town Halls. Enjoy good food, (hopefully) sunshine, and excellent company, partners are welcome at the winter celebration! Perks with BMO's Bank at Work program, enjoy waived fees, credit benefits, mortgage discounts, and more.

SureBucks:



Our internal rewards program for non‐managers in Operations and Finance teams, where you can be nominated for great work and redeem those points for real, physical items.

IATA Discount Card: Global hotel savings with exclusive rates at major hotel chains worldwide. Post‐secondary education or experience in business, hospitality, real estate, or a related field is an asset, although not required. Proven ability to deliver outstanding client service, balancing empathy with efficiency.

Fluent in English and French with excellent verbal and written communication skills, with confidence handling multiple stakeholders. Proficiency with MS Office and the ability to quickly learn new systems. Solution‐driven mindset – able to anticipate challenges, troubleshoot quickly, and keep claims moving forward.

Organizational strength – skilled at managing competing priorities, high volumes, and shifting deadlines without losing accuracy. Strong communicator – clear, confident, and persuasive with clients, adjusters, property managers, and internal teams. Adaptable and proactive – thrives in a fast‐growing, changing environment where priorities shift quickly.

📌 Bilingual Customer Solutions Coordinator (Calgary)
🏢 Beyond Bilingual
📍 Calgary