Bilingual Virtual Administrator (English & Mandarin) – Full-Time

Company: Growing Generation Academy (GGA)

Location: Remote – Ontario, Canada

Employment Type: Full-Time Employee

Work Schedule: Monday to Saturday, 4:00 PM–9:00 PM (Eastern Time)

Total Working Hours: 30 hours per week

About Us

Growing Generation Academy (GGA) is an online education company providing academic tutoring and educational support to students in Canada and internationally.

We are looking for a reliable, organized, and detail-oriented Bilingual Virtual Administrator to join our team.

This role involves coordinating class schedules, communicating with parents, students, and teachers, maintaining administrative records, and supporting the smooth day-to-day operation of our online school.

The ideal candidate is an excellent communicator who can manage multiple tasks, work independently, and provide professional and timely support in both English and Mandarin Chinese.

Key Responsibilities

1. Scheduling and Class Coordination

- Schedule classes, appointments, and meetings, and coordinate necessary changes.
- Communicate schedules and updates to teachers, parents, and students, and follow up to obtain confirmation.
- Provide administrative and technical support to help ensure classes run smoothly.

2. Communication and Customer Support

- Manage daily communications through WeChat, WhatsApp, OpenPhone, email, and other platforms.
- Respond to inquiries from parents, students, and teachers in a timely, accurate, and professional manner.




- Follow up on outstanding matters and ensure issues are appropriately resolved or escalated according to company procedures.

3. Administrative and Operational Support

- Maintain accurate student records, attendance, schedules, and other information using TutorBird, ClassIn, and related systems.
- Organize and manage electronic files, documents, and databases.
- Prepare reports, correspondence, and other administrative materials as needed.
- Perform general administrative tasks to support the daily operation of the school.

4. Marketing and Quality Assurance Support

- Assist with creating and editing basic marketing and communication materials, including posters, social media content, and short video clips, using provided templates and guidelines.
- Review recorded classes for internal quality assurance purposes and prepare brief written reports when required.

5. Occasional Instructional Support

- Provide occasional or short-term instructional support, including assisting with or conducting short tutorial sessions, when needed. These duties are secondary to the primary administrative role.

Qualifications and Requirements

Language Requirements (Mandatory)

- Fluency in both English and Mandarin Chinese, including speaking, listening, reading, and writing.
- Ability to communicate clearly, accurately,



and professionally with parents, students, and teachers in both languages.

Required Qualifications

- Must reside in Ontario, Canada.
- Must be available to work both the morning and evening shifts, Monday through Saturday.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.
- Excellent written and verbal communication skills.
- Strong computer skills and the ability to learn current software and online platforms quickly.
- Ability to work independently in a remote environment.
- A responsible, patient, and professional approach to communication and problem-solving.
- Ability to follow established procedures, maintain accurate records, and handle confidential information appropriately.

Preferred Qualifications

- Previous experience in administration, customer service, scheduling, or office coordination.
- Experience working in an educational institution, tutoring centre, or online education company.
- Familiarity with TutorBird, ClassIn, Zoom, Google Workspace, or similar platforms.
- Basic experience creating or editing posters, social media content, or short videos.

How to Apply

Please submit your resume through Indeed.

We welcome applications from candidates who are organized, dependable, enjoy working with people, and are interested in supporting students and families in an online education environment.

We look forward to hearing from you!

Pay: $19.70-$20.00 per hour

Expected hours: 30.0 per week

Work Location: Remote

📌 Bilingual Virtual Administrator (English & Mandarin) – Full-Time (Canada)
🏢 Growth Generation Academy
📍 Canada