Become a key contributor at Canadian Tire Services as an Operations Analyst, excelling in budgeting, forecasting, and staffing analysis within the contact centre. Bring your problem-solving skills to foster operational efficiency.

The Operations Analyst role plays an essential part in the Operational Analytics & Insights team. You will support contact centre management in reaching service and budget goals, enhancing customer experiences through data-driven recommendations. Your expertise will help streamline staffing projections and capacity planning efforts.

Key Responsibilities

- Support management with budgetary monitoring and goal achievement
- Create and continually improve staffing models
- Maintain performance dashboards for leadership review




- Track spending against approved budgets
- Provide recommendations for operational improvements

Requirements:
- Relevant degree or diploma in Business Analytics or similar
- Excellent analytical and critical thinking skills
- Advanced proficiency in Excel, Power BI, and SQL
- Familiarity with Databricks and Tableau is advantageous
- Ability to build effective relationships across teams

Utilize your expertise in budgeting and analysis at Canadian Tire for a rewarding career journey.

📌 Budgeting and Staffing Operations Analyst (Welland)
🏢 Canadian Tire Bank
📍 Welland