ABOUT ZEDD CUSTOMER SOLUTIONS

Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work, and service excellence delivered every day by our talented team of contact center professionals.

Zedd Customer Solutions is expanding and invites you to join our amazing team of ambitious call center professionals. You will join a friendly environment where we all work together to create a fun and exciting atmosphere.

POSITION SUMMARY

We are looking for highly motivated and enthusiastic professionals who excel in fast paced environments to work on a sales verification program. We are looking to grow and we have multiple positions to fill, such as Quality Assurance, Admin Support, Team Leader and Sales Verification Agents. Both English and French positions are available.

This position is located in our North Bay office.

ESSENTIAL FUNCTIONS:

- Receive Inbound calls from field agents to complete their sales orders.
- Have exceptional attention to detail.
- Work in a fast paced environment and have the ability to adapt quickly.
- Consistently meet established program expectations.
- Immediately and effectively provide exceptional customer service levels to resolve concerns and inquiries.




- Offer feedback to the program supervisor based on errors or improving results.
- Maintain a positive and productive attitude.
- Be available Monday to Sunday from 8:00 AM to 9:00 PM EST
- Demonstrate initiative and work in a team environment.
- Attend and actively participate in all required training programs
- Apply basic computer skills and accurate data entry to accurately input, retrieve and access customer information

WE ARE PROUD OF OUR EMPLOYEES AND SUPPORT THEM BY OFFERING:

- Company paid training
- Work workplace that supports our employee’s career path
- 4% vacation pay directly deposited
- Paid holidays
- Medical, dental and vision coverage.
- Life insurance and long term disability coverage.

KEY ATTRIBUTES REQUIRED:

- Excellent verbal and written English communication skills.
- French verbal and written communication skills is an asset
- Prior customer service and sales experience is an asset
- Enjoys working in a team environment
- Effective listening skills
- High school diploma or equivalent
- Satisfactory criminal record check

Pay: $17.60 per hour

Benefits

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Work Location: In person

📌 Call Centre Agent (North Bay)
🏢 Zedd Customer Solutions
📍 North Bay