Step into the role of Contact Center Representative for HR compliance at Ryder. This position requires robust communication skills to support employee inquiries effectively. As the initial contact point for employee issues, you will apply established procedures and leverage technology to resolve inquiries.

This role demands attention to detail, and the ability to adapt communication style based on diverse needs. You will also collaborate with the HR team to improve processes and documentation practices. Key Responsibilities:

- Address employee inquiries thoroughly and promptly
- Record interaction details in the case management application
- Forward complex concerns to specialized HR teams
- Notify relevant team members of knowledge base updates
- Collaborate on process enhancements to improve service Requirements:
- Must possess a high school diploma or GED
- Preference for an associate's degree in HR or similar
- 1+ years experience handling case management systems
- 1+ years in HR or call center contexts preferred
- Bilingual in English and Spanish is required Enhance employee satisfaction through effective communication and solutions at Ryder.

📌 Contact Center Representative, HR Compliance (Edmonton)
🏢 Ryder System
📍 Edmonton