As Alberta's largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

TITLE: 18 Month Acting Customer Operations Assistant (AA26-161) Customer Operations WORK LOCATION/OFFICE: STATUS: 01 Full Time - Salaried FortisAlberta is seeking a detail‐oriented and customer‐focusedCustomer Operations Assistant to support our billing, metering, and settlement processes. In this role, you will work with data, systems, and internal stakeholders to help ensure accurate customer information, efficient operations, and a positive customer experience. This is a great opportunity for someone who enjoys working with data, solving problems, and contributing to a collaborative team environment!

Support daily operational processes related to Meter Data Management, Billing, and Load Settlement. Perform accurate data entry and validation within SAP, Customer Relationship Management systems, and other internal applications. Process billing adjustments, including cancel and rebill transactions.

Run queries and generate reports to support workflow management, analysis, and business decision‐making.



Monitor and maintain data accuracy to support billing, settlement, and customer records. Assist with transaction processing and system updates in accordance with established procedures.

Support process improvement initiatives that enhance operational efficiency and data quality. Participate in special projects and provide general operational support as required. High school diploma plus a minimum of three years of experience collecting, compiling, and reporting business data in a corporate workplace, or an equivalent combination of education and experience.

Strong data entry skills with a high degree of accuracy and attention to detail. Excellent written and verbal communication skills and a customer‐focused approach. Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Experience working in a regulated industry, preferably within the electrical utility sector, is considered an asset. Full Time temporary position for 18 months. Hybrid role, with opportunity to work 2 days per week from home. Based out of our Calgary office location.

📌 Customer Operations Assistant (Calgary)
🏢 FortisAlberta
📍 Calgary