The What As a Bilingual Customer Service Representative you will be part of a dedicated team based in Canada and reporting to Customer Service Supervisor. The successful applicant will maintain a high level of service to both customers and account executives in dealing with day to day business activity. The successful applicant will also act as a key contributor to the customer service team by receiving distributors calls and inquires.

Canada's Top Employers For Young People (2020, 2021 & 2022), Greater Toronto's Top Employers (2020, 2021 & 2022) and Canada's Best Diverse Employers (2020, 2021 & 2022). Process transactions and various inquiries using Outlook, AS400, Epcot and Salesforce Provide reliable information to both internal and external customers Bilingual (French/English) language skills both written and spoken Strong keyboard and data entry skills (min 30 wpm) Must be dependable, capable of making decisions, and following through on team tasks and willing to help all other associates with little or no supervision Ability to rapidly assimilate marketing programs, product knowledge and all other company policies and procedures We offer different ways for you to give back to communities where we operate. More than a driving force in outdoor power equipment.

More than a global leader in industrial. This job posting is for an existing vacancy within our organization. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities including but not limited to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability.

We remain committed to upholding the values of equity, diversity, and inclusion in our work environments.



We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD's priorities, goals and principles of equity and inclusivity.

Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history.

We're solving problems and advancing the manufacturing trade through creative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

Learning & Development: Our lifelong learning philosophy means you'll have access to a wealth of state-of-the- art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). Purpose-Driven Company: You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

📌 Customer Service Agent - Call Center (Bilingual, English/Spanish (Quebec City)
🏢 Stanley Black u0026 Decker
📍 Quebec City