Customer Service Representative – Sportstyle and Forces- Bilingual in French and English Full-time Compensation: CAD 54000 - CAD 58000 - yearly Amer Sports is a sporting goods company with internationally recognized brands including Salomon, Arc'teryx, Peak Performance, Atomic and Wilson. "The Mountain Sport Company", Salomon was born in 1947 in the heart of the French Alps and the birthplace of modern alpinism. Salomon's commitment to creative design and passion for mountain sports created a vast range of revolutionary new concepts in bindings, boots, skis and apparel for both Alpine and Nordic skiing and brought creative solutions to footwear, apparel and equipment for snowboarding, adventure racing, mountaineering, hiking, trail running, and many other sports. Through performance driven design, Salomon delivers innovation and progression to mountain sports; Salomon is responsibly committed towards the outdoor through its sustainability program.

Diversity is one of Salomon's five values, therefore we are committed to creating an inclusive environment for all. Salomon is headquartered in Annecy, France.

The Customer Service

Representative (CSR) serves as a key business partner to Sportstyle and Forces channels, acting as the primary point of contact for assigned dealer accounts and Sales Representatives. This role is responsible for end-to-end ownership of the order book, ensuring strong execution across preseason and in-season business, while delivering best-in-class service that supports revenue growth, fill rate, and on-time delivery.



The CSR plays a critical role in supporting Sales Representatives in driving revenue, managing account health, and ensuring seamless coordination across internal teams to meet financial and operational targets.

This position will be supporting customers in Quebec, Canada. The successful candidate must be fluent written and verbally in French. The duties and responsibilities described below represent the expectations of a customer service representative.

Create new orders and revise existing orders for Sportstyle, Forces, Sales Rep and Marketing accounts. Effectively communicate order status with customers via telephone, email and chat. Build strong relationships with our dealers and sales representatives by focusing on customer needs, problem solving, and follow through to drive repeat business This will include pre-season orders, contract orders, in-season reorders, sample/promotional orders, and returns.





Work with Customer Service leadership to achieve and exceed monthly financial targets for shipping Partner with Credit and Accounts Receivable team to manage credit challenged accounts Use reporting tools to monitor orders that do not comply with Salomon order book policy and ensure all stakeholders are notified of order status. providing ETAs or adjusting shipment windows Monitor inbound order flow to ensure accuracy of order data (pricing, seasonality, assortment, SKUs). Investigate and resolve any issues with order data via EDI or ZGOIN. Utilize all training and organizational resources to uphold and accurately perform assigned responsibilities and business procedures Assist team members with their workload as needed to meet team KPIs.

High School

Diploma or equivalent education ~1-3 years of customer service experience, optimally in B2B, consumer goods business Experience using SAP, or similar Point-of-Sale / order management system Proficiency in Microsoft Suite (Outlook, Excel, Teams, SharePoint) Experience using Salesforce, or similar CRM tool Strong interpersonal skills and ability to empathize with customers in sometimes tense situations Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. When specific circumstances are met, work from home may be an option, but must be approved by your direct manager.

When utilized, the workflow must equal that of if the individual were working from the office setting. Amer Sports will not provide needs other than a laptop to work from home. (Provide timely and effective consumer service expertise according to established guidelines and procedures.

📌 Customer Service Representative - Sportstyle and Forces- Bilingual in French and English (Ameliasburgh)
🏢 Salomon-9
📍 Ameliasburgh