Canada House (CH) is a chain of health clinics that provide Cannabinoid Therapy and education. We have invested in network of healthcare professionals who deliver education and evidenced based treatment plans for patients. CH helps clients who are suffering from a variety of medical conditions, including but not limited to: Post Traumatic Stress Disorder (PTSD), anxiety disorders, depression, chronic pain disorders, gastrointestinal disorders, dermatological disorders, various forms of cancers, neurocognitive disorders, musculoskeletal disorders, and eating disorders.

Nurturing partnerships with our patients to ensure high quality medical assessments and educational support; facilitating the patient's journey as an integral component of medical cannabis treatment. Streamlining accurate and high-quality communication and customer support processes to enhance patients' education and understanding of their treatment plan, building stronger patient rapport and loyalty. Execute appointment scheduling activities, including new patient bookings, follow-ups, and rescheduling, while supporting efficient clinic flow and provider availability Conduct proactive outbound patient engagement to support continuity of care, appointment adherence, and completion of required steps within the care process Provide a best-in-class medical cannabis education to patients, in alignment with clinical guidance and organizational protocols,



either in clinic or remotely via digital platforms and phone to ensure they understand how to use and order cannabis for their treatment Maintaining and evolving a set of messaging and knowledge standards, as discussed with the rest of the Patient Care Team Providing compassionate care to patients, displaying empathy and understanding at all times.

Manage inbound and outbound communications with various stakeholders, including phone calls and emails, ensuring timely, skilled, and clinically appropriate responses. Support the coordination and execution of patient-facing events and clinic initiatives, including scheduling, patient outreach, and follow-up communications to drive engagement and attendance Meet or exceed defined KPIs and performance metrics 3 or more years of relevant work experience preferred ~ Customer service/Call center experience within Health care and/or hospitality industry is preferred. ~ Experience with clinical databases or EMR systems preferred, but not mandatory ~ Proficient in English with strong written and oral communication skills ~ Fluency in French is an asset ~ Utilize your passion, empathy & emotional intelligence to build relationships and help people improve their health ~ Must be meticulous, initiative-taking and ability to foster a positive work environment ~ Dental care Extended health care Paid vacation Health Care and Lifestyle Spending Accounts Life insurance Telemedicine Employee Assistance Program On-site parking 8 hour shift ~ Monday to Friday 8am to 4:30pm local time ~ On-site

📌 Dental Patient Care Representative (Oromocto)
🏢 MTL Cannabis
📍 Oromocto